Atlassian Learning Solutions Specialist

3 weeks, 4 days ago
Contract
Junior
Customer and Technical Support
ServiceRocket

ServiceRocket

ServiceRocket provides enterprise software services and a learning management system, helping organizations optimize their use of software tools to enhance collaboration, reduce operational friction, and drive business growth.

IT Services
251-1K
Founded 2001
$1M raised

Description

  • Conduct customer needs assessments to identify business challenges and skill gaps using interviews and product usage data.
  • Create customized learning success plans that recommend courses, workshops, and documentation based on customer goals.
  • Manage the end-to-end delivery of live learning sessions and adapt facilitation in real time to learner questions and needs.
  • Recommend strategies to improve customer learning maturity and support both technical and pedagogical questions.
  • Coordinate learning experiences with content developers, account teams, and authorized training partners.
  • Track, measure, and report on learning progress and ROI using data-driven metrics.
  • Proactively identify and resolve obstacles that may limit customer learning success.
  • Contribute to building customer education programs from the ground up in a first-of-its-kind role.

Requirements

  • Deep understanding of the Atlassian ecosystem, including Jira, Confluence, JSM, or other Atlassian tools.
  • 3+ years of experience in customer-facing roles such as Customer Education, Scaled Success, or Training.
  • Proven ability to build high-value relationships in a B2B SaaS environment, or 3+ years of technical experience with the tools plus customer training support experience.
  • Experience managing the ideation, scheduling, and resource planning for complex training programs.
  • Strong proficiency in adult learning principles and performance consulting.
  • Exceptional writing and presentation skills.
  • Ability to facilitate live training sessions confidently and improvise to answer unexpected questions.
  • Comfort working in a first-of-kind role without an established playbook.
  • Experience collaborating across cross-functional teams to create alignment.
  • Preferred experience with customer education, scaled success, or technical training programs.

Benefits

  • Remote work arrangement.
  • Contract employment arrangement.
  • Opportunity to work with a global tech-enabled services company and industry-leading brands.
  • Collaborative, inclusive work environment.
  • Opportunity to work closely with high-level decision-makers and cross-functional experts.
  • Chance to help shape customer education programs from the ground up.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Training Specialist

Precision For Medicine 1K-5K Pharmaceuticals

Precision for Medicine is hiring a remote Training Specialist in Europe to manage and improve L&D training content and platform operations for onboarding and role-based learning.

Git
6 hours, 30 minutes ago

Training Specialist

Precision For Medicine 1K-5K Pharmaceuticals

Precision for Medicine is hiring a remote Training Specialist to support learning and development operations by maintaining and organizing training content and learning platforms for onboarding and role-based learning.

6 hours, 45 minutes ago

MOps Program Manager - PPRG Quality & Training

Waymo Autonomous vehicles, robotics, AI, ride-hailing / mobility tech

Waymo is hiring a Technical Program Manager to drive quality and training programs that improve operational performance for the Waymo Driver across cross-functional teams and vendor partners.

SQL
6 hours, 45 minutes ago

Training Specialist

Precision Medicine Group 251-1K Pharmaceuticals

Precision for Medicine is hiring a remote Training Specialist to support its Learning & Development team in managing and improving training content and learning platforms for onboarding and role-based learning.

Git
7 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers