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Atlassian Learning Solutions Specialist

3 weeks, 4 days ago
Philippines
Contract
Junior
Training Specialist
Customer and Technical Support
Confluence JIRA
Apply Now
ServiceRocket

ServiceRocket

ServiceRocket provides enterprise software services and a learning management system, helping organizations optimize their use of software tools to enhance collaboration, reduce operational friction, and drive business growth.

IT Services
251-1K
Founded 2001
$1M raised
View All Jobs 4

Description

  • Conduct customer needs assessments to identify business challenges and skill gaps using interviews and product usage data.
  • Create customized learning success plans that recommend courses, workshops, and documentation based on customer goals.
  • Manage the end-to-end delivery of live learning sessions and adapt facilitation in real time to learner questions and needs.
  • Recommend strategies to improve customer learning maturity and support both technical and pedagogical questions.
  • Coordinate learning experiences with content developers, account teams, and authorized training partners.
  • Track, measure, and report on learning progress and ROI using data-driven metrics.
  • Proactively identify and resolve obstacles that may limit customer learning success.
  • Contribute to building customer education programs from the ground up in a first-of-its-kind role.

Requirements

  • Deep understanding of the Atlassian ecosystem, including Jira, Confluence, JSM, or other Atlassian tools.
  • 3+ years of experience in customer-facing roles such as Customer Education, Scaled Success, or Training.
  • Proven ability to build high-value relationships in a B2B SaaS environment, or 3+ years of technical experience with the tools plus customer training support experience.
  • Experience managing the ideation, scheduling, and resource planning for complex training programs.
  • Strong proficiency in adult learning principles and performance consulting.
  • Exceptional writing and presentation skills.
  • Ability to facilitate live training sessions confidently and improvise to answer unexpected questions.
  • Comfort working in a first-of-kind role without an established playbook.
  • Experience collaborating across cross-functional teams to create alignment.
  • Preferred experience with customer education, scaled success, or technical training programs.

Benefits

  • Remote work arrangement.
  • Contract employment arrangement.
  • Opportunity to work with a global tech-enabled services company and industry-leading brands.
  • Collaborative, inclusive work environment.
  • Opportunity to work closely with high-level decision-makers and cross-functional experts.
  • Chance to help shape customer education programs from the ground up.

Interested in this position?

Apply directly on the company website

Apply Now

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