Atlassian Learning Solutions Specialist

3 weeks ago
Contract
Mid Level
Project and Program Management
ServiceRocket

ServiceRocket

ServiceRocket provides enterprise software services and a learning management system, helping organizations optimize their use of software tools to enhance collaboration, reduce operational friction, and drive business growth.

IT Services
251-1K
Founded 2001
$1M raised

Description

  • Conduct customer needs assessments using interviews and product usage data to identify business challenges and skill gaps.
  • Create customized learning success plans that recommend the right mix of courses, workshops, and documentation.
  • Manage the end-to-end execution of live learning activities and facilitate interactive training sessions.
  • Adapt live sessions in real time to address learner questions and changing needs while keeping the session on track.
  • Recommend strategies to improve customer learning maturity and support adoption across the organization.
  • Collaborate with content developers, account teams, and authorized training partners to coordinate learning experiences.
  • Track, measure, and report on learning progress and outcomes using data-driven metrics to demonstrate ROI.
  • Proactively identify and resolve obstacles to customer learning success through consultative problem-solving.

Requirements

  • Deep understanding of the Atlassian ecosystem, including Jira, Confluence, JSM, or other Atlassian software.
  • 3+ years of experience in customer-facing roles such as Customer Education, Scaled Success, or Training.
  • 3+ years of technical experience with Atlassian tools and experience supporting customers who needed training.
  • Proven ability to build high-value relationships in a B2B SaaS environment.
  • Strong proficiency in adult learning principles and performance consulting.
  • Experience with ideation, scheduling, and resource management for complex training programs.
  • Exceptional writing and presentation skills.
  • Comfort working in a first-of-its-kind role with little or no existing playbook.

Interested in this position?

Apply directly on the company website

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