Operations Lead

2 days, 11 hours ago
Full-time
Lead
Project and Program Management
Serverfarm Data Centers

Serverfarm Data Centers

Serverfarm Data Centers specializes in developing and operating data centers while providing comprehensive Data Center Management as a Service (DMaaS) solutions that empower enterprise executives and data center teams to efficiently manage their assets...

IT Services
51-200

Description

  • Manage, coach, review, and recruit InCommand Operations engineers while setting team priorities.
  • Own and document operating procedures, standards, and training for the Operations team.
  • Lead customer and site implementations from kickoff through go-live, including scheduling, risk management, progress reporting, and customer working sessions.
  • Build and validate site records in InCommand using construction documents, floor walks, asset data, and bulk-upload worksheets.
  • Partner with Integrations to define and validate site telemetry points.
  • Develop AI-assisted and automated workflows to extract, structure, validate, and audit site data.
  • Support customers and sites with platform use, including capacity, asset, maintenance, connectivity, billing, and monthly reporting workflows.
  • Train customers and site teams to use InCommand and rely on the service desk for support.
  • Represent users to development teams by documenting defects, defining enhancement acceptance criteria, testing releases, and maintaining help documentation.

Requirements

  • 5+ years of experience in data center operations, critical facilities, IT infrastructure, or DCIM.
  • 2+ years of formal management experience for engineers or technicians, including prioritization, coaching, performance reviews, and hiring.
  • Experience leading end-to-end projects with internal teams and external customers, owning scope, schedule, stakeholders, and status.
  • Experience with SCADA systems, including BMS and EPMS.
  • Ability to interpret data center construction documents, including single-line diagrams, floor plans, rack elevations, and panel schedules.
  • Daily experience using AI tools such as Claude or ChatGPT to extract, structure, and validate data, including building prompts and automations.
  • Advanced Excel and Power Query, SQL, and structured-data skills using CSV and JSON.
  • Ability to lead customer working sessions and explain technical findings to non-technical audiences.
  • Experience with DCIM, DCFM, or CMMS platforms such as Nlyte, Sunbird, Hyperview, or MCIM (preferred).
  • Python or PowerShell scripting, REST API experience, colocation customer support, and ITIL or PMP certification (preferred).

Benefits

  • Competitive compensation package including salary and bonus.
  • Paid time off and paid holidays.
  • 401(k) plan.
  • Full medical, dental, and vision coverage.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Fractional Director of Operations (Advisory Network)

Arootah 11-50 Professional Services

Join Arootah’s advisor network as a Director of Operations consultant, supporting alternative asset firms and family offices with operational leadership, controls, and strategic improvement on project-based engagements.

11 hours, 10 minutes ago

Fractional Chief Risk Officer - Operations (Advisory Network)

Arootah 11-50 Professional Services

Join Arootah’s advisor network as a Chief Risk Officer, Operations consultant, providing project-based operational risk guidance to hedge fund and family office clients.

Cybersecurity
11 hours, 10 minutes ago

Fractional Chief Operating Officer (Advisor Network) Opportunity Overview

Arootah 11-50 Professional Services

Join Arootah’s advisor network as an experienced Chief Operating Officer to deliver project-based operational leadership for hedge funds, private equity firms, and family offices.

11 hours, 10 minutes ago

Fractional Chief Administrative Officer (Advisor Network)

Arootah 11-50 Professional Services

Join Arootah’s advisor network as a Chief Administrative Officer consultant, providing project-based strategic administrative guidance to alternative asset firms and family offices as client needs arise.

Cybersecurity Scrum
11 hours, 10 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers