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Data Center Technical Documentation Specialist

2 months, 3 weeks ago
United States
Full-time
Junior
Technical Writer
Technical Writing and Documentation
Apply Now
Serverfarm Data Centers

Serverfarm Data Centers

Serverfarm Data Centers specializes in developing and operating data centers while providing comprehensive Data Center Management as a Service (DMaaS) solutions that empower enterprise executives and data center teams to efficiently manage their assets...

IT Services
51-250
View All Jobs 6

Description

  • Review technical training scripts, lesson plans, and sequence of operations documentation for accuracy, consistency, and alignment with operating procedures.
  • Validate training assessments to ensure they measure competency and operational readiness at the appropriate technician levels.
  • Identify gaps, outdated materials, and inconsistencies across the training library and drive content updates.
  • Partner with operations, engineering, and learning and development teams to align training content with business objectives and the operational maturity model.
  • Review vendor technical bulletins and product updates for their impact on operations and training requirements.
  • Work with equipment vendors and internal engineering stakeholders to ensure vendor-specific content is accurate and properly contextualized.
  • Provide clear, constructive written and verbal feedback on technical and training documentation to technical and non-technical audiences.
  • Support standardization of training content across sites while accommodating site-specific requirements where needed.

Requirements

  • Hands-on experience as a data center technician, ideally in a hyperscale, enterprise, or colocation environment.
  • Working knowledge of critical infrastructure systems, including electrical distribution, mechanical cooling, and associated monitoring and control systems.
  • Solid understanding of system design and sequence of operations (SOO).
  • Familiarity with data center best practices for safety, security, availability, and reliability.
  • Ability to translate complex technical information into clear, usable content for technicians at varying experience levels.
  • Strong written and verbal communication skills, including the ability to give direct, constructive feedback on documentation.
  • Comfort working with both technical and non-technical stakeholders, including technicians, engineers, trainers, vendors, and leadership.
  • Detail-oriented mindset with a focus on quality, governance, and operational risk.
  • Collaborative, pragmatic, and safety-focused approach.
  • Experience reviewing technical documents or training content is preferred.
  • Willingness to travel approximately 30-40% to Serverfarm data center sites across the US.

Benefits

  • $40 - $52 per hour.
  • Paid time off and paid holidays.
  • 401(k) plan.
  • Full medical, dental, and vision coverage.
  • Remote, USA-based role.
  • Equal opportunity workplace.
  • Compensation based on skills, experience, and location.

Interested in this position?

Apply directly on the company website

Apply Now

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