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Director, Operational Excellence

1 month ago
United States, Canada
Full-time
Lead
Operations Manager
Project and Program Management
Salesforce
Apply Now
SCULPT

SCULPT

Airsculpt is a leading company with over 30 years of experience in designing and constructing fabric architecture. They specialize in ground and aerial media products, including tensile membrane structures for construction, inflatable event exhibition ...

Construction & Engineering
1-10
Founded 2003
View All Jobs 3

Description

  • Assist in developing a comprehensive patient experience strategy and lead related policies, processes, and training across all sites.
  • Establish and monitor patient satisfaction metrics, including surveys, reviews, and NPS.
  • Identify pain points in the patient journey and implement targeted improvements.
  • Ensure consistency in service delivery aligned with brand and service standards.
  • Partner with clinical, operational, and administrative teams to drive continuous improvement across all sites.
  • Analyze operational workflows to identify inefficiencies, bottlenecks, and variation across locations.
  • Support site leaders in implementing best practices that improve efficiency and service quality.
  • Drive accountability through KPI development, tracking, and performance reporting.
  • Develop, document, and implement standardized administrative policies and procedures.
  • Create playbooks, SOPs, and training materials for administrative teams.
  • Conduct regular audits to ensure adherence to standards and identify opportunities for refinement.
  • Implement standardized procurement policies, payment standards, inventory controls, and performance metrics across locations.
  • Maintain centralized lease tracking, critical date management, and financial obligation monitoring.
  • Act as a change leader and serve as a liaison between corporate strategy and field execution.

Requirements

  • Bachelor’s degree in Business Administration, Healthcare Administration, Supply Chain, Facilities Management, or a related field.
  • 7–10+ years of progressive leadership experience in healthcare or aesthetics operations, patient experience, or multi-site practice management.
  • Demonstrated success managing multi-site operations, contract negotiations, cost-reduction initiatives, and employee training.
  • Demonstrated success in process improvement, operational scaling, and change management.
  • Advanced analytical skills, financial acumen, and performance management capabilities.
  • Ability to influence cross-functional teams and drive adoption of new initiatives.
  • Master’s degree in a related field preferred.
  • Bilingual Spanish preferred.
  • Salesforce experience preferred.
  • Ability to sit or stand intermittently for 8–12 hours and push/pull/lift up to 25 pounds.

Benefits

  • Competitive health, dental, and vision insurance coverage.
  • Life insurance equal to 1x base salary, plus short-term and long-term disability coverage.
  • 401(k) and Roth IRA retirement plan options.
  • Paid vacation and sick days, plus company holidays.
  • $130–140K base salary plus bonus potential.

Interested in this position?

Apply directly on the company website

Apply Now

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