RemoteLeaf Logo
Log in Sign up

Director of Community - Unannounced Project

15 hours, 37 minutes ago
United States
Full-time
Executive
Social Media Manager
Customer and Technical Support
Apply Now
Scopely

Scopely

Scopely is a leading mobile entertainment network that partners with elite developers to create immersive games like 'Star Trek Fleet Command' and 'MARVEL Strike Force,' focusing on community and competition in mobile gaming.

Internet Software & Services
1K-5K
Founded 2011
$998M raised
View All Jobs 14

Description

  • Define the long-term vision and strategy for Community Management and Customer Support.
  • Build the global Community function across announcement, beta, soft launch, and worldwide launch stages.
  • Create player feedback loops that turn community conversations, research, support trends, and behavioral data into actionable development insights.
  • Lead community engagement for launches, updates, live events, and player communications across channels.
  • Own Customer Support operations, including ticket handling, escalations, knowledge management, issue reporting, and service quality.
  • Establish measures for community health, engagement, sentiment, and feedback.
  • Partner with Marketing, Product, Development, Analytics, and Support teams to incorporate player perspectives into planning.
  • Build and lead global Community and Customer Support teams, processes, standards, and external partnerships.
  • Manage sensitive, high-visibility community situations and complex player communications.

Requirements

  • Extensive experience leading Community Management, Player Experience, Customer Support, or Live Operations for successful live-service games.
  • Proven experience building Community or Customer Support functions from the ground up.
  • Experience balancing strategic leadership with hands-on execution in fast-moving environments.
  • Experience managing agencies, outsourcing partners, contractors, or external service providers.
  • Ability to influence product strategy through player insights and customer feedback.
  • Deep understanding of live-service player expectations, community engagement, support operations, and trust-building.
  • Excellent written and verbal communication skills with players and executive stakeholders.
  • Strong analytical skills using qualitative and quantitative data for decision-making.
  • Experience working across global teams and multiple time zones.
  • Experience leading community strategy across product lifecycle stages and complex launches.
  • Experience supporting mobile or free-to-play games, multiple regions or languages, or major IPs preferred.

Benefits

  • Remote role for candidates based in the United States.
  • Annual salary range of $139,400–$172,200 for candidates in CA, CO, NJ, NY, and WA.
  • Potential eligibility for equity and bonuses.
  • Comprehensive healthcare and retirement benefits.
  • Pet insurance and paid holidays.
  • Paid Scopely free days and unlimited paid time off.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Luxury Presence

Sr. Social Media Manager

Luxury Presence 251-1K Real Estate

Luxury Presence is hiring a Social Media and Community Strategy leader to build its multi-platform social function and turn brand presence into a measurable growth and pipeline channel for its real estate AI platform.

United States Full-time Senior Social Media Manager
$135k-$160k
Instagram API SEO TikTok
16 hours, 22 minutes ago
MasterClass

Community Manager

MasterClass 251-1K Media

MasterClass is hiring a Community Manager to lead the end-to-end community experience for its cohort-based business education programs, building meaningful learner connections from onboarding through alumni engagement.

United States Canada Full-time Senior Social Media Manager
$138k-$165k
1 day, 15 hours ago
Underdog Fantasy

News Associate

Underdog Fantasy Media

Underdog is hiring a remote-first social media contributor to monitor NBA and WNBA coverage and create engaging posts that connect basketball news, storylines, and Underdog’s products.

United States Full-time Entry Level Social Media Manager
$72k-$80k
1 day, 16 hours ago
Ejam

Growth/Creator Community Manager (TikTok / Discord)

Ejam 11-50 Media

The full-time remote TikTok Creator Community Lead will own the business strategy, operations, economics, and growth of a Discord-based creator program that drives TikTok Shop GMV and supplies creative for paid channels.

United States Full-time Mid Level Growth Marketing Manager Social Media Manager
$90k-$110k
Affiliate Marketing Influencer Marketing TikTok
1 day, 16 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers