Member Advocate (Contractor)

4 weeks ago
Full-time
Junior
Customer and Technical Support
Sana Benefits

Sana Benefits

Sana Benefits offers dependable and affordable health insurance solutions for small businesses, including medical, dental, and vision coverage, as well as $0 healthcare options like virtual care and maternity services.

Insurance
251-1K
Founded 2017
$107M raised

Description

  • Provide clear guidance on health insurance and employer benefits across phone, text, chat, and email.
  • Help new customers with onboarding and plan selection.
  • Assist members with provider searches, claims issues, and care navigation.
  • Refer members to expert clinical care managers when needed.
  • Share member support feedback with the product team to improve the experience.
  • Work to ensure members feel supported and satisfied with the service.

Requirements

  • Bilingual in English and Spanish preferred.
  • Bachelor’s degree and 2 years of related experience in social work, patient advocacy, or health coaching preferred.
  • Some knowledge of healthcare and/or insurance benefits preferred.
  • Comfortable working remotely.
  • Excellent communication skills.
  • Entrepreneurial, self-directed, and comfortable building from scratch.
  • Values-oriented and motivated to improve healthcare for people and business owners.
  • Gritty and willing to do hands-on work as needed.
  • Comfortable with change and working outside a traditional job description.
  • Comfortable with modern web applications.

Benefits

  • Remote company with a fully distributed team and no return-to-office mandate.
  • Direct positive impact on members’ lives.

Interested in this position?

Apply directly on the company website

Apply Now

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