Senior Knowledge Management Specialist

1 month ago
Full-time
Senior
Project and Program Management
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Develop and drive content guidelines, taxonomy, and organization to refine and expand the KM library.
  • Plan, coordinate, and deliver projects across the KM portfolio, managing timelines and stakeholders.
  • Develop and implement knowledge management strategies to support sales enablement and customer-facing teams.
  • Identify and implement process and technology enhancements to KM, guided by KM KPIs and industry best practices.
  • Incorporate AI and other technology-driven solutions into KM initiatives and workflows.
  • Manage multiple KM projects simultaneously with program management discipline.
  • Champion and embed Samsara’s cultural principles (customer focus, long-term thinking, growth mindset, inclusivity, and team collaboration) across global teams.

Requirements

  • Bachelor’s degree in a related field.
  • 3+ years of knowledge management experience with a solid foundation in AI platforms, dynamic troubleshooting workflows, and KM analytics/KPIs.
  • Proven project and program management ability with experience managing multiple projects concurrently.
  • Proficient in one or more CMS or KMS systems.
  • Experience working with or implementing AI-driven, support-focused or knowledge-focused technologies (preferred/desired).
  • KCS certification or similar knowledge management methodology certification (preferred).
  • Proficiency with tools such as Showpad, JIRA, Confluence, Zendesk, Tableau, or similar (preferred).
  • Candidates must reside in the U.S. (this remote role excludes the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area) and be able to secure and maintain the legal right to work in the specified location.

Benefits

  • Annual base salary range: $80,622.50 — $121,950 USD.
  • Competitive total compensation package for full-time employees.
  • Employee-led remote and flexible working with a flexible working model (onsite, hybrid, or remote where applicable).
  • Health benefits for full-time employees.
  • Inclusive workplace with accommodations for qualified persons with disabilities and reasonable accommodations during the recruiting process.
  • Access to additional company benefits and programs (see Samsara benefits site for full details).

Interested in this position?

Apply directly on the company website

Apply Now

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