Implementation Consultant

1 hour, 5 minutes ago
Full-time
Mid Level
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Manage the deployment of Samsara technology to customers and help them achieve quick time to value.
  • Create launch plans and roadmaps to increase product usage.
  • Track implementation progress, participation, product adoption, and account health.
  • Run training sessions and demonstrations of Samsara’s technology for customers and end users.
  • Work through customer challenges across multiple use cases.
  • Juggle multiple customer engagements in parallel while collaborating cross-functionally to deliver a strong customer experience.
  • Explain the capabilities of the Samsara platform to a variety of customer audiences.
  • Champion and model Samsara’s cultural principles as the company scales globally.

Requirements

  • 3+ years of experience in implementation consulting, customer success, account management, or consulting.
  • SaaS experience preferred.
  • Bilingual fluency in Spanish and English is required.
  • Strong spoken and written communication skills for cross-team collaboration and documentation.
  • Experience supporting or working with technical products.
  • Excellent consultative skills with experience in end-to-end system implementations.
  • Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and day-to-day users.
  • Bachelor’s degree from a 4-year institution.
  • Strong priority management and high emotional intelligence.
  • Candidate must be based in Mexico, or willing to relocate.
  • Experience serving a large and complex B2B SaaS customer base is preferred.
  • Experience working with customers in LATAM regions is preferred.
  • Experience working in tech-touch engagements is preferred.
  • Experience using customer success platforms is preferred.

Benefits

  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.
  • Opportunity for above-market compensation growth in a high-growth public company.

Interested in this position?

Apply directly on the company website

Apply Now

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