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Panel Helpdesk Associate

4 weeks, 1 day ago
India
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Sago

Sago

Sago specializes in providing qualitative and quantitative research services, leveraging 55 years of industry experience to deliver adaptive solutions that foster genuine human connections and empower businesses to make informed decisions.

Professional Services
1K-5K
View All Jobs 4

Description

  • Manage high volumes of inbound and outbound calls while documenting all respondent outreach.
  • Intake, triage, investigate, and respond to inquiries directed to the respondent help desk.
  • Assess respondent needs and provide accurate, complete information to resolve issues efficiently.
  • Administer and prioritize respondent tasks to meet deadlines and quality standards.
  • Work with internal teams to troubleshoot issues that affect respondent experience.
  • Escalate complex issues appropriately and follow up to ensure timely resolution.
  • Stay up to date on Sago’s technologies and procedures.
  • Maintain customer satisfaction ratings and meet productivity, quality, and discipline targets within required timelines.

Requirements

  • Bachelor’s degree is required.
  • Experience in customer service and calling profiles is required.
  • Proven customer service experience in inbound and outbound processes.
  • Exceptional phone etiquette with strong verbal and written communication skills.
  • Professional demeanor when interacting directly with respondents.
  • Ability to think creatively, solve problems quickly, and create win-win outcomes with internal and external parties.
  • Ability to multitask and work under high pressure while maintaining call accuracy.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
  • Experience with customer service ticketing software is a plus.
  • Tech-savvy and able to learn new technologies and procedures quickly.

Benefits

  • Remote job.
  • Health insurance.
  • 5-day work week.

Interested in this position?

Apply directly on the company website

Apply Now

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