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Forward Deployed Engineer

11 hours, 16 minutes ago
North America, Latin America
Full-time
Senior
Implementation Engineer
Software Development
Bash Cybersecurity PowerShell Python SIEM
Apply Now
Safe Security

Safe Security

Safe Security is a pioneer in AI-driven cyber risk management, empowering organizations to predict and prevent breaches with innovative solutions.

Professional Services
201-500
Founded 2012
$99M raised
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Description

  • Lead technical onboarding from scoping and planning through platform configuration, integrations, and value realization.
  • Own customer engagements end to end, communicating progress, risks, next steps, and agreed outcomes to customers and internal teams.
  • Gather technical requirements on customer environments, data sources, authentication, permissions, network constraints, and integrations.
  • Configure and customize the SAFE platform, including direct product fixes and custom solutions where needed.
  • Build, test, and maintain customer workflows, AI agents, scripts, automations, and API integrations.
  • Diagnose and resolve integration, data-flow, and platform issues using logs, telemetry, and systematic investigation.
  • Provide engineering teams with evidence-based issue reports and remain engaged through resolution or an agreed workaround.
  • Bridge customer, engineering, and product teams; translate business outcomes into clear technical deliverables and product feedback.
  • Travel to customer sites for workshops, deployments, and escalations.
  • Use AI tools to analyze logs, develop scripts, prepare customer materials, and turn repeatable work into reusable team tooling.

Requirements

  • Experience building scripts, delivering technical products, and working directly with customers through a technical role or substantial project work.
  • Experience onboarding customers or users from technical setup through live product adoption.
  • Ability to read API documentation, call and chain endpoints, handle authentication, and interpret API responses and errors.
  • Strong debugging and troubleshooting skills, with a methodical approach to identifying root causes while respecting customer data requirements.
  • Ability to write Python scripts to call APIs, process data, and automate customer tasks; able to review and challenge AI-generated code.
  • Understanding of core cloud services and their implementation in customer environments.
  • Demonstrable experience using AI tools for troubleshooting, scripting, or automation, including awareness of their limitations.
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to varied audiences.
  • Strong ownership, accountability, curiosity, and creative problem-solving skills.
  • Ability to travel to customer sites.
  • Exposure to cybersecurity, risk management, or security-tool integrations such as vulnerability scanners, SIEMs, asset inventories, or identity providers (preferred).
  • Experience with Bash or PowerShell, customer-facing technical roles at SaaS or enterprise software companies, or distributed multi-time-zone teams (preferred).

Benefits

  • Meaningful equity ownership for all employees.
  • Unlimited leave.
  • Comprehensive medical insurance and wellness benefits.
  • Career advancement opportunities in a rapidly growing company.

Interested in this position?

Apply directly on the company website

Apply Now

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