Technical Implementation Specialist

11 hours, 27 minutes ago
Full-time
Mid Level
Project and Program Management
Revinate

Revinate

Revinate provides a direct booking platform for the hospitality industry, enabling hotels to enhance guest relationships and drive significant direct revenue through personalized experiences and comprehensive guest data management.

IT Services
51-200
Founded 2009
$44M raised

Description

  • Lead end-to-end customer implementations as the primary technical contact, ensuring timely delivery and smooth onboarding.
  • Gather customer requirements and translate them into system configurations across multiple product lines.
  • Configure, customize, and manage back-end SaaS product setups and integrations.
  • Coordinate with third-party vendors to obtain technical details and resources for complex integrations.
  • Validate technical components, conduct QA testing, and confirm functionality before launch.
  • Troubleshoot onboarding issues, perform back-end adjustments, and escalate complex issues to management or engineering as needed.
  • Advise customers on platform use and resolve technical obstacles during live calls.
  • Partner with product and engineering teams to advocate for customer-requested enhancements.
  • Create, maintain, and distribute project documentation, SOPs, and knowledge resources.
  • Support telephony operations, including number inventory, audits, and carrier-protocol workflows.

Requirements

  • Associate’s degree or equivalent training.
  • At least 2 years of professional experience in project management, implementation, or technical configuration.
  • Ability to manage a high volume of concurrent implementation projects and competing priorities.
  • Technical aptitude and ability to quickly learn SaaS technologies and product features.
  • Strong problem-solving skills, including diagnosing complex technical issues and implementing back-end solutions.
  • Intermediate to advanced proficiency with Microsoft Office Suite and Google Workspace.
  • Experience using tools to track project deliverables and milestones.
  • Flexibility to support internal and external customers across changing time zones.
  • Experience with technical SaaS configuration and complex system integrations (preferred).
  • Familiarity with hospitality PMS platforms such as Opera, roomMaster, or Maestro; telephony, routing, or telecom configuration; and tools including Zendesk, JIRA, Asana, Rocketlane, Salesforce, or SendGrid (preferred).

Interested in this position?

Apply directly on the company website

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