Customer Success Advisor (London)

2 hours, 17 minutes ago
Full-time
Senior
Project and Program Management
Safe Security

Safe Security

Safe Security is a pioneer in AI-driven cyber risk management, empowering organizations to predict and prevent breaches with innovative solutions.

Professional Services
251-1K
Founded 2012
$99M raised

Description

  • Own the full customer journey from onboarding through value realization and value expansion, while tracking key success metrics.
  • Serve as the voice of the customer inside SAFE Security.
  • Manage relationships with CISO, CIO, and IT operations stakeholders and act as a trusted advisor on cyber risk.
  • Own customer success metrics including GRR, NRR, and value realization.
  • Become a SAFE platform expert and help customers become self-sufficient.
  • Identify and document best practices and ensure customer environments align with them.
  • Partner with Customer Success Engineers to resolve issues with customer deployments.
  • Communicate customer product enhancement requests to Product Management and track their progress.

Requirements

  • 5+ years of experience in risk consulting, management consulting, and customer success.
  • Breadth of knowledge in cybersecurity, cyber risk, and security compliance.
  • Strong empathy and listening skills with a customer-first mindset.
  • Highly developed project management skills with strong attention to detail and discipline.
  • Experience taking an advisory approach with large Fortune 1000 customers.
  • Track record of delivering customer success metrics.
  • Confidence advising CXO-level stakeholders.
  • Comfort working in a startup environment with ambiguity, rapid change, and high growth.
  • Willingness to travel 30% of the time.

Benefits

  • £120,000 - £135,000 annual salary.
  • Commission in addition to base pay.
  • Private health and dental coverage.
  • 10% employer pension contribution.
  • Flexible paid time off.
  • Life insurance.
  • Opportunities for professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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