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Support & Community Specialist SpinOne

3 weeks ago
Brazil
Full-time
Junior
Customer Support
Customer and Technical Support
Confluence Cybersecurity JIRA Salesforce
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SaaS security for Google Workspace, Office 365, Salesforce, Slack

SaaS security for Google Workspace, Office 365, Salesforce, Slack

Spin.AI offers a comprehensive SaaS security platform for Google Workspace, Office 365, and Salesforce, protecting data from loss, ransomware, and ensuring compliance with cost efficiency.

IT Services
51-250
Founded 2017
$18M raised
View All Jobs 2

Description

  • Provide technical support to customers via email and chat.
  • Research, diagnose, troubleshoot, and resolve customer issues.
  • Escalate unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Record, close, and report on support issues accurately and on time.
  • Document knowledge in knowledge base tech notes and articles.
  • Help improve the product FAQ and knowledge base.
  • Work closely with engineering on unresolved or recurring issues.
  • Post content to Reddit twice a week about SpinOne usage tips, backup strategy, policy creation, admin workflows, and related platform guidance.
  • Manage Reddit comments daily, answer questions, enforce community guidelines, and follow up with users through 1:1 calls or unresolved threads.
  • Host recurring 2-hour AMAs on SpinOne product topics and open Q&A sessions.

Requirements

  • Expertise in the Atlassian ecosystem, including Jira and Confluence.
  • Experience in technical support, customer success, or a similar customer-facing role.
  • Confidence hosting live sessions and thinking quickly in front of an audience.
  • Comfort with knowledge base tools, ticketing systems, and basic escalation workflows.
  • Strong written communication skills with the ability to explain technical concepts clearly to different audiences.
  • Ability to balance reactive support work with proactive content and community engagement.
  • Prior experience running or contributing to an online community, such as a forum, Slack community, or subreddit (preferred).
  • Familiarity with SaaS backup and recovery concepts (preferred).
  • Experience writing technical documentation or how-to content (preferred).

Benefits

  • Unlimited PTO.
  • Paid holidays.
  • Health, dental, and vision insurance.
  • Employee wellness program.
  • Remote flexibility.
  • Growth opportunities and performance-based rewards.
  • Opportunity to work with a fast-moving, high-impact cybersecurity team.

Interested in this position?

Apply directly on the company website

Apply Now

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