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Customer Support Specialist

4 hours, 17 minutes ago
Poland
Full-time
Junior
Customer Support
Customer and Technical Support
Confluence Cybersecurity JIRA Salesforce
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SaaS security for Google Workspace, Office 365, Salesforce, Slack

SaaS security for Google Workspace, Office 365, Salesforce, Slack

Spin.AI offers a comprehensive SaaS security platform for Google Workspace, Office 365, and Salesforce, protecting data from loss, ransomware, and ensuring compliance with cost efficiency.

IT Services
51-250
Founded 2017
$18M raised
View All Jobs 2

Description

  • Provide technical support to customers via email and chat.
  • Research, diagnose, troubleshoot, and resolve customer issues across Google Workspace, Microsoft 365, Slack, Salesforce, Jira, and Confluence.
  • Escalate unresolved issues to the appropriate internal teams.
  • Give prompt, accurate customer updates and set realistic resolution expectations.
  • Record, track, and close issues in the ticketing system.
  • Prepare reports on ticket volume, resolution time, and recurring issues.
  • Document solutions in knowledge base notes and articles.
  • Improve the product FAQ and knowledge base as Atlassian coverage expands.
  • Work closely with engineering on unresolved or recurring issues.
  • Translate Jira and Atlassian-specific behavior for internal teams unfamiliar with that ecosystem.

Requirements

  • Hands-on experience administering Jira and/or Jira Service Management.
  • Understanding of Jira permission schemes, workflows, and automation rules.
  • Experience in technical support, customer success, or a similar customer-facing role.
  • Comfort with knowledge base tools, ticketing systems, and basic escalation workflows.
  • Strong written communication skills for explaining technical concepts clearly.
  • Ability to de-escalate tense customer conversations while staying focused on resolution.
  • Willingness to build working knowledge of Google Workspace, Microsoft 365, Slack, and Salesforce administration.
  • ACP-120: Atlassian Certified Jira Administrator for Cloud is a strong match.
  • ACP-620: Atlassian Certified Confluence Administrator for Cloud or equivalent Confluence admin experience is a strong signal.
  • Atlassian Certified Organization Administrator (Cloud Organization Admin) is preferred for candidates with org-level Atlassian Access experience.

Benefits

  • Unlimited PTO.
  • Paid holidays.
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Employee wellness program.
  • Remote flexibility.
  • Growth opportunities and performance-based rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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