Care Concierge / Patient Intake Coordinator

1 month ago
Full-time
Mid Level
Customer and Technical Support

Rockstar

Rockstar is a platform that connects top talent with companies, helping individuals land roles that accelerate their careers. They focus on roles that offer competitive cash and the opportunity to impact the trajectory of the business.

Professional Services
1-10

Description

  • Serve as the primary contact for patients and families via phone, email, and live chat.
  • Schedule and coordinate diagnostic evaluations.
  • Collect and verify intake information, insurance details, and required documentation.
  • Follow up with patients about missing forms and appointment requirements.
  • Respond professionally and empathetically to patient questions and concerns.
  • Maintain accurate patient records and documentation in internal systems.
  • Coordinate with operations and clinical teams to resolve scheduling and workflow issues.
  • Research and provide post-diagnosis support resources when needed.
  • Identify recurring operational issues and recommend workflow improvements.

Requirements

  • Strong written and spoken English communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to remain calm and professional in high-volume or emotionally sensitive situations.
  • Ability to manage multiple conversations and tasks simultaneously.
  • Reliable remote work setup with high-speed internet.
  • Backup power and internet solutions available during outages.
  • Availability to work primarily during US business hours.
  • Ability to work independently within structured remote workflows.
  • Previous healthcare support, patient coordination, or customer service experience preferred.
  • Familiarity with Slack, Google Workspace, Zendesk, Intercom, or EHR systems preferred; healthcare or insurance terminology knowledge is a plus.

Benefits

  • Fully remote work environment.
  • Competitive monthly compensation.
  • Supportive and collaborative startup team.
  • Opportunity to shape and improve patient experience operations.
  • Meaningful work supporting families through healthcare decisions.
  • High-autonomy environment with minimal micromanagement.

Interested in this position?

Apply directly on the company website

Apply Now

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