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Manager, Client Success - Strategic

3 weeks, 6 days ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
E-commerce Salesforce
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 10

Description

  • Lead, coach, develop, hire, and manage Client Success Managers supporting strategic accounts.
  • Guide teams in driving adoption, value realization, retention, renewal, and long-term client success.
  • Support CSMs in managing complex stakeholder groups and executive relationships.
  • Oversee renewal planning and partner with Sales on expansion opportunities.
  • Monitor portfolio health, identify risks and opportunities, and coordinate appropriate actions.
  • Manage client escalations and coordinate cross-functional resources to resolve challenges.
  • Partner with Sales, Product, Services, Legal, Finance, and other teams on client priorities.
  • Share client feedback and emerging needs with internal teams.
  • Reinforce consistent processes and responsible use of AI and automation to improve productivity and client experiences.
  • Manage team performance and development through coaching, feedback, and accountability.

Requirements

  • 5+ years of experience in Client Success, account management, renewals, or related client-facing B2B SaaS roles.
  • 1+ years of experience leading and coaching client-facing teams.
  • Experience supporting clients generating at least $250K in annual recurring revenue with complex stakeholders and requirements.
  • Experience with renewals, client escalations, and expansion opportunities in partnership with Sales.
  • Strong communication, coaching, organizational, analytical, and cross-functional collaboration skills.
  • Ability to use client and portfolio data to identify risks, opportunities, and actions.
  • Experience using AI and technology to improve productivity, insights, or client outcomes.
  • 8+ years of relevant experience preferred.
  • Prior people management experience preferred.
  • Experience in enterprise SaaS, e-commerce, marketplace, or retail technology preferred.
  • Familiarity with Salesforce, Claude, Gainsight, and AI-enabled client or productivity tools preferred.
  • Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
  • Availability to travel up to 10%.

Benefits

  • Base salary of $100,000–$168,000 annually.
  • 12% discretionary bonus opportunity for non-sales roles.
  • Medical, dental, and vision coverage with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Paid time off, company holidays, sick days, wellness days, and volunteer leave.
  • 12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.
  • Remote-first work with a $65/month internet stipend.
  • Tuition assistance, career development opportunities, wellness resources, and Employee Assistance Program.

Interested in this position?

Apply directly on the company website

Apply Now

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