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Director, Services Operations & Planning

1 month ago
United States
Full-time
Lead
Operations Manager
Project and Program Management
Digital Marketing
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 64

Description

  • Own the executive client operations performance package and narrative used for ELT, board, and investor reporting.
  • Develop and maintain visibility into operational performance, priorities, risks, and outcomes across the client organization.
  • Partner with executive leadership to translate strategic priorities into operational plans and measurable outcomes.
  • Run the enterprise client initiative portfolio, including intake, prioritization, sequencing, and execution discipline.
  • Establish governance processes to ensure initiatives are aligned with strategic priorities and appropriately resourced.
  • Monitor initiative progress, identify risks, and escalate execution issues to leadership as needed.
  • Drive cross-functional accountability by tracking commitments, timelines, and outcomes across functional leaders.
  • Facilitate alignment across Sales, Client Operations, Product, Marketing, Finance, and other partners to resolve dependencies.
  • Govern the operational enablement standards library, including playbooks, templates, operating cadences, and best practices.
  • Identify and evaluate AI-enabled operational opportunities and develop business cases for automation and AI adoption.
  • Lead the principal expert bench and coordinate subject matter expertise for high-impact initiatives and transformation efforts.
  • Own operational strategies for Retail Media, Digital Marketing, and Service Partnerships in partnership with functional leaders.
  • Build strategic content and performance narratives for Town Halls, Operations Council meetings, executive reviews, and board sessions.
  • Partner closely with the CEO Chief of Staff to coordinate executive messaging, updates, and leadership alignment.

Requirements

  • 10+ years of experience in strategy, operations, business operations, consulting, or similar leadership roles within technology, SaaS, or complex enterprise environments.
  • Experience leading client-facing teams inside a recurring revenue model and owning renewal outcomes.
  • Proven experience leading cross-functional initiatives and driving operational execution across multiple functions.
  • Strong strategic and analytical skills with the ability to translate complex data and operational insights into actionable plans.
  • Demonstrated experience managing complex initiative portfolios or strategic programs across large organizations.
  • Strong executive communication skills with experience preparing materials and insights for senior leadership or board-level discussions.
  • Ability to influence senior stakeholders and drive accountability across organizational boundaries.
  • Exceptional organizational and program management skills with the ability to manage competing priorities and complex initiatives simultaneously.
  • Bachelor’s degree in a related field preferred.
  • Experience in SaaS, commerce technology, or enterprise software environments.
  • Experience working in strategy, consulting, or transformation roles supporting executive leadership.
  • Experience implementing operational improvements, automation initiatives, or AI-enabled operational programs.
  • Up to 10% travel required.

Benefits

  • Expected base salary range of $155,000 to $220,000 per year.
  • 15% discretionary annual bonus for non-sales roles.
  • Medical, dental, and vision benefits with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Competitive time off package including 20 days of PTO, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
  • 12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.
  • $65 per month remote work stipend for internet.
  • Access to the Calm app and the Employee Assistance Program.
  • Tuition assistance and career development opportunities.
  • Life insurance at 2x salary, plus accident, critical illness, hospital indemnity, pet insurance, and legal/identity theft coverage.

Interested in this position?

Apply directly on the company website

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