Call Centre Agent

1 week, 4 days ago
Full-time
Junior
Customer and Technical Support
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

  • Answer inbound calls professionally and efficiently.
  • Schedule, reschedule, and confirm appointments.
  • Assist clients with general enquiries and deliver excellent customer service.
  • Accurately capture and update client information.
  • Coordinate schedules and communicate appointment changes.
  • Maintain accurate records using internal systems.
  • Work collaboratively with the wider team to ensure a seamless client experience.

Requirements

  • Previous call centre experience is essential.
  • Customer service experience in a fast-paced environment.
  • Excellent English communication skills with a neutral accent.
  • Strong data capturing and computer skills.
  • High level of attention to detail.
  • Professional telephone etiquette.
  • Ability to multitask and work efficiently under pressure.
  • Willingness to work shift schedules, including rotating weekends.
  • Available to start immediately.

Interested in this position?

Apply directly on the company website

Apply Now

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