Customer Success Specialist

3 weeks ago
Full-time
Junior
Customer and Technical Support
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018

Description

  • Onboard new clients and ensure a smooth transition from sales to service delivery.
  • Build strong client relationships to increase product adoption and satisfaction.
  • Conduct regular check-in calls, QBRs, and health score reviews for assigned accounts.
  • Proactively identify churn risks and escalate retention issues when needed.
  • Gather client feedback and work with product teams to improve the offering.
  • Track customer success metrics and contribute to team reporting and strategy.

Requirements

  • 2+ years of experience in customer success, account management, or client services.
  • Excellent communication and relationship-building skills.
  • Proficiency with CRM and customer success platforms such as Salesforce or Gainsight.
  • Empathetic, solutions-focused, and proven ability to improve client retention.
  • Self-motivated and able to manage a large portfolio independently from home.
  • Availability to work UK business hours.
  • Based in South Africa or able to work remotely for UK-based clients.

Benefits

  • R27,000 per month salary.
  • 100% remote work arrangement.
  • Career growth and professional development opportunities.
  • Exposure to leading UK businesses and practices.

Interested in this position?

Apply directly on the company website

Apply Now

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