Insurance A/R Follow Up Specialist

3 months ago
Full-time
Junior
Customer and Technical Support
Remote Raven

Remote Raven

Remote Raven connects clients with highly qualified virtual assistants to quickly fill positions, enabling businesses to focus on core activities with no start-up fees.

Professional Services
11-50

Description

  • Make high-volume outbound calls to insurance carriers to follow up on outstanding, unpaid, and underpaid claims.
  • Check claim status on aging accounts and document call outcomes accurately in the billing system.
  • Identify reasons for non-payment, including processing delays, missing information, denials, and payer-side errors.
  • Request claim reprocessing, corrections, reconsideration, or other next steps directly with insurance representatives when applicable.
  • Navigate payer phone systems, hold queues, and insurance representatives professionally and persistently to get results.
  • Escalate complex or unresolvable accounts to the billing team with complete call history and payer response documentation.
  • Identify denial reason codes and gather information needed to resolve denials, such as documentation needs, coordination of benefits issues, or eligibility discrepancies.
  • Communicate denial findings to the billing team so corrective actions such as resubmission, appeals, or patient billing can be taken.
  • Maintain accurate call logs, notes, reference numbers, representative names, and promised payment dates for every follow-up interaction.
  • Work assigned aging buckets systematically and monitor promised payment timelines for missed commitments.

Requirements

  • Prior experience making insurance follow-up calls in a medical billing or healthcare revenue cycle setting is required.
  • Comfort making a high volume of outbound calls to insurance companies daily.
  • Familiarity with common denial reason codes, payer responses, and insurance claim adjudication processes.
  • Professional, persistent phone presence with the ability to remain patient through hold times and difficult conversations.
  • Strong documentation habits with accurate, complete call logging before moving to the next account.
  • This is a full-time role.
  • Up to $6/hr compensation.
  • 100% remote work arrangement.

Interested in this position?

Apply directly on the company website

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