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Senior Onboarding Client Services Specialist

1 hour, 29 minutes ago
Europe
Full-time
Senior
Customer Success
Customer and Technical Support
Apply Now
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised
View All Jobs 72

Description

  • Act as the primary point of contact for client-facing teams on onboarding-related topics and compliant global onboarding practices.
  • Manage onboarding processes for enterprise clients that require tailored workflows or high-touch support.
  • Execute and evaluate employee onboardings to improve service quality and communication.
  • Provide onboarding support to companies and employees through the Help Desk and in partnership with Customer Care.
  • Collaborate with Customer Operations, Customer Care, Customer Experience, Sales, and other internal teams to meet service level agreements.
  • Maintain and improve onboarding documentation, knowledge base articles, and FAQs for internal teams.
  • Partner with Mobility, Lifecycle, Benefits, and Payroll teams to deliver a seamless onboarding experience.
  • Gather feedback from customers and employees to identify and implement onboarding improvements.
  • Manage escalations and help resolve complex customer challenges with internal stakeholders and leaders.

Requirements

  • Significant experience in a customer-facing role such as solutions consulting, employee onboarding, customer onboarding, or a similar service delivery role.
  • Bonus experience in HR professional services or hands-on HR operations.
  • Strong knowledge of onboarding best practices, with additional value for global employment knowledge.
  • Experience designing and managing customer workflows and project implementation plans.
  • Experience managing escalations and collaborating cross-functionally to solve complex customer issues.
  • Strong written and verbal communication skills with a polished, professional presence on video calls.
  • Comfort working with SaaS platforms to support client experiences.
  • A process-improvement mindset, including experience using automation or integrations to improve speed and efficiency.
  • Ability to thrive in a fast-paced, international, fully distributed environment.
  • Commitment to documentation and asynchronous workflows.
  • Familiarity with Zendesk or similar ticketing tools is a plus.
  • Full fluency in English; additional languages are a bonus.

Benefits

  • Annual salary range of $35,250 to $79,300 USD for this full-time position.
  • Fully remote work from anywhere.
  • Flexible paid time off.
  • Flexible working hours in an async environment.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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