Business Operations - Vendor Manager

1 month ago
Full-time
Senior
Project and Program Management
Remofirst

Remofirst

Remofirst: Simplifying global HR solutions with streamlined payroll, compliance, and remote hiring in 180+ countries.

Professional Services
11-50
Founded 2021

Description

  • Act as the primary owner of local partner (LP) relationships for assigned countries, managing day‑to‑day engagement and delivery.
  • Monitor and manage LP performance against SLAs, drive issue resolution, and lead continuous improvement initiatives.
  • Run quarterly business reviews (QBRs) with local partners and lead strategic partner meetings.
  • Own and manage LP escalations related to operations, compliance, payroll, and service quality until resolution.
  • Ensure LPs provide accurate, timely country information to internal teams (Program Management, CXG, Country Knowledge & Enablement, Legal, Sales).
  • Partner closely with Strategic Sourcing and Legal & Compliance on regulatory and contractual adherence and escalate risks as needed.
  • Coordinate and manage LP‑driven changes such as process updates, compliance changes, and system implementations.
  • Maintain partner documentation and internal knowledge bases (Confluence, country guides) and provide input into partner renewals, risk assessments, and consolidation strategies.

Requirements

  • Proven experience managing external vendors/partners in regulated environments.
  • Strong escalation management and negotiation skills.
  • Experience running QBRs and driving strategic initiatives with vendors.
  • Ability to translate complex local regulations into clear internal guidance for cross‑functional teams.
  • Detail‑oriented with strong documentation discipline and knowledge‑management practices.
  • Comfortable operating across countries without regional silos and collaborating with multiple stakeholders (Legal, Strategic Sourcing, Program Management, Product, Finance).
  • Experience handling operational, compliance, and payroll issues with local providers.

Benefits

  • Full‑time remote position
  • Employee benefits including health insurance
  • Financial benefits provided by the company
  • Opportunity to work with global clients, including Fortune 500 companies and high-growth startups
  • Role within a small, growing team (~185 people) offering high impact and visibility

Interested in this position?

Apply directly on the company website

Apply Now

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