Reliance Care Officer (Egypt)

5 months ago
Contract
Entry Level
Customer and Technical Support
Reliance Health

Reliance Health

Reliance Health provides innovative healthcare benefits designed to enhance the well-being of employees in emerging markets, offering comprehensive health plans that include access to virtual medical consultations and home delivery of prescriptions.

Health Care Providers & Services
251-1K
Founded 2016
$46M raised

Description

  • Respond promptly to customer inquiries, requests, and complaints in a friendly and professional manner.
  • Provide accurate information to prospective clients to help them choose suitable health plans.
  • Escalate unresolved issues to the appropriate teams and follow up to ensure resolution and client satisfaction.
  • Record and update customer feedback, complaints, and suggestions in the internal communication system.
  • Support customer acquisition by engaging inbound prospects and encouraging purchase of health insurance products or services.
  • Maintain a solution-driven approach while handling customer concerns and stakeholder interactions.
  • Contribute to improving customer satisfaction and the overall customer experience.

Requirements

  • Bachelor’s degree in any discipline.
  • Fluency in both English and Arabic.
  • Basic proficiency in Microsoft Office tools.
  • Willingness to work shifts, including weekends.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong analytical skills and confidence working with numerical data.
  • High attention to detail and commitment to delivering quality work.
  • Goal-oriented, adaptable, and able to perform well in fast-paced environments.
  • A medical background such as Nursing, Medical Laboratory Science, Pharmacy, or Microbiology is an added advantage.

Benefits

  • Remote-first work environment.
  • Competitive salary and benefits.
  • Premium health insurance for employees and their families.
  • Unlimited leave.
  • Collaborative, inclusive, and team-focused work culture.
  • Growth opportunities with tools, mentorship, and resources.
  • Learning and development allowance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Outbound/Inbound Rep (M-F)

Five Star Solutions 1001-5000 outsourcing/offshoring

Remote Business-to-Business Sales Representative role focused on building relationships with business owners, identifying their needs, and converting inbound and outbound conversations into sales opportunities.

14 hours, 39 minutes ago

Seeking Professionals for a New Approach to an Old Industry

Global Elite Empire Consultants is recruiting for a remote client-support role focused on helping families evaluate financial solutions and maintain their financial well-being through virtual consultations.

14 hours, 39 minutes ago

Seeking Professionals for a New Approach to an Old Industry

Global Elite Empire Consultants is recruiting for a remote financial services role focused on helping families assess their needs and select solutions to support their financial well-being.

14 hours, 39 minutes ago

Work From Home - Part-Time Sales Representative

Global Elite Empire Consultants is recruiting part-time, fully remote candidates to provide virtual insurance and benefits guidance while building client relationships and completing applications.

14 hours, 39 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers