Reliance Care Officer (Egypt)

1 month ago
Contract
Entry Level
Customer and Technical Support
Reliance Health

Reliance Health

Reliance Health provides innovative healthcare benefits designed to enhance the well-being of employees in emerging markets, offering comprehensive health plans that include access to virtual medical consultations and home delivery of prescriptions.

Health Care Providers & Services
251-1K
Founded 2016
$46M raised

Description

  • Respond promptly to customer inquiries, requests, and complaints in a friendly and professional manner.
  • Provide accurate information to prospective clients to help them choose suitable health plans.
  • Escalate unresolved issues to the appropriate teams and follow up to ensure resolution and client satisfaction.
  • Record and update customer feedback, complaints, and suggestions in the internal communication system.
  • Support customer acquisition by engaging inbound prospects and encouraging purchase of health insurance products or services.
  • Maintain a solution-driven approach while handling customer concerns and stakeholder interactions.
  • Contribute to improving customer satisfaction and the overall customer experience.

Requirements

  • Bachelor’s degree in any discipline.
  • Fluency in both English and Arabic.
  • Basic proficiency in Microsoft Office tools.
  • Willingness to work shifts, including weekends.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong analytical skills and confidence working with numerical data.
  • High attention to detail and commitment to delivering quality work.
  • Goal-oriented, adaptable, and able to perform well in fast-paced environments.
  • A medical background such as Nursing, Medical Laboratory Science, Pharmacy, or Microbiology is an added advantage.

Benefits

  • Remote-first work environment.
  • Competitive salary and benefits.
  • Premium health insurance for employees and their families.
  • Unlimited leave.
  • Collaborative, inclusive, and team-focused work culture.
  • Growth opportunities with tools, mentorship, and resources.
  • Learning and development allowance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Educational Sales Consultant, British Columbia

IXL Learning 1K-5K Diversified Consumer Services

IXL Learning is hiring a remote Educational Sales Consultant in British Columbia to drive field sales growth for its IXL and Rosetta Stone K-12 platforms in the Canadian education market.

41 minutes ago

Czech Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Czech Speaking Customer Solutions Agent in Sofia, Bulgaria to support Czech-speaking customers and help ensure a high-quality customer experience.

1 hour, 31 minutes ago

People Experience Officer - People Helpdesk

Moniepoint 1K-5K Diversified Financial Services

Moniepoint Group is seeking a People Experience Officer to provide front-line employee support across its growing global organization and help ensure people-related queries are handled accurately, efficiently, and with care.

2 hours, 5 minutes ago

Customer Support Executive - Fresher (Work from Home)

apna.co 251-1K Internet Software & Services

Apna is hiring freshers for a Customer Support Specialist role to support employers on its professional networking platform across calls, emails, and chats in a fast-growing, customer-first environment.

CRM
2 hours, 13 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers