Seasonal Customer Love Associate - (Remote - TX based)

4 months ago
Part-time
Entry Level
Customer and Technical Support

Reformation

Reformation is a sustainable fashion and apparel brand selling women’s clothing and accessories through a direct-to-consumer retail model and physical stores, with an emphasis on eco-friendly practices and sustainability across its supply chain and products.

Fashion, apparel, retail, manufacturing, sustainable fashion / climate tech
1001-5000
Founded 2009

Description

  • Provide consistently excellent customer service across all customer service channels.
  • Deliver a customer-first experience that builds long-term customer loyalty.
  • Meet and exceed performance goals and case volume expectations.
  • Assist customers with shopping by acting as a stylist, friend, and personal assistant.
  • Understand shipping, fulfillment, and returns procedures to process orders efficiently.
  • Share customer and product feedback with internal teams including Merchandising, Operations, and Product Development.
  • Gain exposure to different parts of the business while supporting broader team needs.

Requirements

  • Flexible schedule availability in June for a seasonal part-time role.
  • Availability to work evenings, weekends, and holidays when customer demand is highest.
  • Part-time availability of 8–29 hours per week, with occasional weekend shifts required.
  • Strong communication skills across email, text, and chat.
  • High empathy, judgment, patience, and level-headedness when applying company policies.
  • Able to meet deadlines while managing multiple tasks and time effectively.
  • Flexible and comfortable working in a constantly changing environment.
  • Prior experience on an e-commerce customer service team is preferred.
  • Proficiency with Kustomer and Google Suite is preferred.
  • Passion for Reformation’s mission and products.

Benefits

  • Hourly wage of $17.60–$18.65, depending on location, experience, skills, qualifications, and internal equity.
  • Annual discretionary bonus eligibility based on company performance, department goals, and individual contributions.
  • Employer-sponsored medical, dental, and vision insurance for eligible employees.
  • Commuter benefits for eligible employees.
  • Competitive paid time off, including vacation, sick leave, and company holidays for eligible employees.
  • Retirement planning support, including access to ESG-aligned investment options.
  • Fertility care support through Carrot, including up to $5,000 USD reimbursement after 1 year of employment.
  • Clothing discount, culture events, and Volunteer Time Off.

Interested in this position?

Apply directly on the company website

Apply Now

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