Process & Automation Specialist

2 months, 4 weeks ago

Reef / Hire with Reef

Reef is a remote hiring and recruitment business that helps companies hire pre-vetted offshore B2B sales talent quickly, typically within 14 days. It focuses on roles such as BDRs, SDRs, appointment setters, account executives, sales admins, sales managers, and head of partnerships, and markets savings versus local SDRs with placement and replacement guarantees.

Design Services
11-50

Description

  • Analyse existing business workflows to identify inefficiencies and opportunities for improvement.
  • Map processes and document how work currently flows across key operational areas.
  • Design and implement automation solutions that reduce manual work and improve efficiency.
  • Build and maintain workflow automations using tools such as N8N, Zapier, Make.com, APIs, and AI tools.
  • Improve the reliability and scalability of processes supporting sales, fulfilment, and internal operations.
  • Test, troubleshoot, and refine automations to ensure they run accurately and consistently.
  • Collaborate with non-technical stakeholders to translate operational needs into technical solutions.
  • Create workflow documentation, SOPs, and process maps to support repeatable operations.
  • Support cross-functional integration across CRMs, communication tools, and operational platforms.

Requirements

  • Excellent spoken and written English.
  • Previous experience in process improvement, operations, automation, or systems implementation.
  • Strong experience with N8N, Zapier, Make.com, APIs, or similar automation platforms.
  • Experience using AI tools such as ChatGPT, Claude, or other AI-powered workflow tools.
  • Ability to analyse business workflows, identify inefficiencies, and translate them into automation solutions.
  • Strong systems thinking and problem-solving ability.
  • Experience documenting workflows, SOPs, and process maps.
  • Comfortable integrating systems across CRMs, communication tools, and operational platforms.
  • High attention to detail and ability to test and maintain reliable automations.
  • Ability to communicate technical concepts clearly to non-technical stakeholders.
  • Fast and reliable internet connection, plus a suitable laptop or desktop and a quiet working environment.

Benefits

  • Competitive salary based on experience.
  • Performance-based bonus structure tied to automation outcomes and efficiency improvements.
  • Opportunity to play a key role in building scalable systems and operational infrastructure.
  • Growth potential as the company expands its automation capabilities.
  • Access to other job opportunities through REEF.

Interested in this position?

Apply directly on the company website

Apply Now

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