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Sr. Manager, Account Management (Digital Vendors)

1 month ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Apply Now
Redox

Redox

Redox is a top integration platform enabling seamless interoperability between healthcare software and EHRs, accelerating implementations, reducing costs, and empowering healthcare innovators to bring cutting-edge solutions to market efficiently.

Internet Software & Services
51-250
$95M raised
View All Jobs 2

Description

  • Own company-level KPIs by maximizing Gross Revenue Retention (GRR), driving Net Revenue Retention (NRR), and managing CSAT for the portfolio.
  • Develop and execute repeatable upsell and cross-sell strategies that identify new integration needs, product adoption opportunities, and measurable business outcomes.
  • Act as executive sponsor for key accounts to ensure continuous high-value delivery, timely renewals, and mitigation of churn risk through alignment on customer business and technical roadmaps.
  • Lead, mentor, and develop a team of Senior Technical Account Managers, setting strategy, operating cadence, performance expectations, and accountability for renewal and expansion targets.
  • Manage the pipeline across renewals and expansion, ensure forecasting accuracy, and drive predictable renewal performance and expansion ARR.
  • Serve as a trusted advisor to customers by translating technical integration challenges and interoperability standards into financially sound, executive-facing strategies.
  • Drive cross-functional collaboration with Sales, Product, and Engineering to manage customer success plans, escalations, and improvements to customer time-to-value.
  • Monitor industry trends and product enhancements and proactively guide customers toward features and workflows that increase utilization and contract value.

Requirements

  • 7+ years of professional experience, including 3+ years managing, coaching, and developing high-performing customer-facing teams.
  • Proven track record leading teams focused on renewing, expanding, and growing enterprise accounts with measurable Net Revenue Retention/Expansion results.
  • Demonstrated commercial acumen with experience translating technical value propositions into quantifiable business impact and ROI for customers.
  • Proven success developing customer accounts into long-term strategic franchises and closing upsell and cross-sell opportunities.
  • Deep healthcare domain expertise, including EHR integration, clinical workflows, and interoperability standards.
  • Strong leadership, influence, and ability to instill a culture of commercial focus, execution, and accountability.
  • Excellent executive-level communication, negotiation, and presentation skills.
  • Prior experience in a commercial-facing technical leadership role within the healthcare or health-IT industry (preferred).
  • Must be eligible to work in the U.S. and reside & work in the continental U.S.; role is remote-first (U.S.-based).

Benefits

  • Base salary range $133,000–$153,000 with OTE of $190,000–$218,575 and eligibility for incentive pay and equity.
  • Stock options as part of the total rewards package.
  • 100% remote-first culture (must be based in the U.S.).
  • Unlimited flexible time off plus 15+ observed holidays and guaranteed monthly 3-day R^Charge weekends.
  • R^Charge sabbatical: 6 weeks paid sabbatical plus stipend.
  • 401(k) match of 50% up to 8% from Day 1 and Medical/Dental/Vision coverage on Day 1.
  • Paid Parental Leave of 16 weeks.
  • Productivity stipend, wellness fund, company-issued MacBook, and virtual/in-person team & company events.

Interested in this position?

Apply directly on the company website

Apply Now

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