Order Management Specialist (Remote) - #35049

1 week, 1 day ago
Contract
Mid Level
Customer and Technical Support
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010

Description

  • Coordinate the end-to-end delivery of multiple projects through the WIP process.
  • Review submitted jobs for completeness, accuracy, formatted artwork, delivery timelines, and acceptable margin.
  • Create and submit purchase orders to vendors and obtain order acknowledgements, production timing, and estimated shipping dates.
  • Follow up with stakeholders on artwork, sample creation, and proof approvals to move orders into production quickly.
  • Track shipment status, obtain tracking information, and confirm delivery completion.
  • Resolve client issues, vendor errors, shipping discrepancies, and production or shipping delays.
  • Calculate shipping charges and move jobs into Delivered status for invoicing once freight is finalized.
  • Maintain daily oversight of job trackers and clear all items scheduled for the day.
  • Communicate issues to stakeholders within 24 hours and escalate problems proactively.
  • Participate in weekly sales meetings, bi-monthly vendor meetings, and scheduled staff meetings.

Requirements

  • At least 3 years of strong order coordination or order management experience.
  • Excellent verbal and written communication skills.
  • Strong troubleshooting and problem-solving ability.
  • Ability to understand and empathize with customer needs.
  • Familiarity with CRM systems and practices.
  • Ability to handle difficult customers and high-stress situations.
  • Gritty, adaptable, and open to feedback.
  • Independent contractor availability for Monday to Friday, 10 PM to 7 AM Manila Time.
  • Remote work location.
  • Experience in branding solutions or related industry (preferred).

Interested in this position?

Apply directly on the company website

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