L2 Technician - #35272

3 weeks ago
Full-time
Mid Level
DevOps and Infrastructure
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010

Description

  • Resolve complex issues involving Microsoft systems and applications.
  • Handle L1 escalations and collaborate with Microsoft support when necessary.
  • Administer Active Directory, Exchange, Microsoft 365, Windows Servers, and Azure services.
  • Apply system updates, manage backups, maintain security, and support compliance audits.
  • Troubleshoot and resolve technical requests efficiently.
  • Support migrations, document system changes, and improve IT processes.
  • Use PowerShell to manage Azure services and Microsoft environments.
  • Collaborate with technical teams, train junior staff, and communicate client updates and feedback.
  • Stay current with technology and identify opportunities for operational improvement.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or comparable experience.
  • 2–5 years of experience in a similar technical support or systems administration role.
  • Strong knowledge and practical experience with Microsoft technologies, including Microsoft EDM and related platforms.
  • Experience with Active Directory, Exchange, Microsoft 365, Windows Server, Azure, and PowerShell.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to provide timely, efficient technical support and resolve escalated requests.
  • Strong communication skills for collaborating with international counterparts and teams.
  • Ability to work under pressure, multitask, and stay organized.
  • Managed service provider (MSP) experience is highly desirable.
  • Relevant technical certifications are advantageous.

Interested in this position?

Apply directly on the company website

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