Principal Systems Analyst

1 month ago
Full-time
Lead
Data Science and Analytics
Recorded Future

Recorded Future

Recorded Future is the leading threat intelligence platform, empowering organizations to identify and mitigate threats across various domains with real-time, unbiased, and actionable intelligence.

Professional Services
251-1K
Founded 2009
$58M raised

Description

  • Design future-state customer engagement workflows aligned with Gainsight capabilities.
  • Architect and implement end-to-end Gainsight solutions, including workflows, dashboards, and reporting.
  • Integrate Gainsight with Salesforce.com to ensure seamless data flow, account/opportunity alignment, and consistent workflows.
  • Connect Gainsight with project management and other systems (e.g., JIRA) and manage integrations.
  • Embed AI capabilities (ChatGPT, Google Gemini, or similar) into Gainsight workflows to augment Customer Success strategies.
  • Collaborate with stakeholders through requirements gathering, solution design, beta testing, documentation, and rollout.
  • Operate within a structured release process and manage change control, including mapping milestones, dependencies, and timelines.
  • Document technical solutions, configurations, and user requirements clearly and comprehensively.

Requirements

  • 4+ years in a Customer Success Operations or Gainsight Admin role.
  • Level 3 Gainsight certification.
  • Extensive Gainsight workflow, dashboard, and reporting experience.
  • Proven ability to write high-quality solution design documents, requirements specifications, and technical documentation.
  • Proven ability to manage work to a project schedule: map milestones, dependencies, and communicate timelines.
  • Familiarity integrating Gainsight with Salesforce.com and project tools like JIRA.
  • Experience delivering within a defined release process and managing change control.
  • Experience with pooled and/or digital CSM models.
  • Preferred: expertise in relational database integration and SaaS data transformation (complex queries, ETL).
  • Preferred: prior Gainsight implementation or expansion experience focused on adoption, scalability, reducing technical debt, AI-powered workflows (e.g., ChatGPT/Google Gemini), cross-functional collaboration, and an agile mindset.

Benefits

  • Base salary range $129,000–$193,500 (U.S. new-hire range; final pay varies by location, skills, and experience).
  • Potential eligibility for incentive compensation and equity.
  • Medical, dental, vision, life insurance, and 401(k) (specifics provided by recruiter).
  • Remote-eligible role (#LI-Remote).
  • Commitment to an inclusive workplace with accommodations available during the application process.

Interested in this position?

Apply directly on the company website

Apply Now

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