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Head of Business Systems & Operations

6 hours, 41 minutes ago
United States
Full-time
Lead
Business Analyst
Project and Program Management
NetSuite Salesforce
Apply Now
Reachdesk

Reachdesk

Reachdesk is the world's #1 global corporate gifting platform that enables B2B companies to deliver personalized gifts and direct mail at scale. With a focus on data-driven gifting, Reachdesk helps businesses grow their pipeline, close deals, and enhan...

Media
251-1K
Founded 2018
$6M raised
View All Jobs 8

Description

  • Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform, and the BI layer.
  • Lead the transition of systems ownership into Business Operations and establish the operating model, governance framework, and roadmap.
  • Define the go-forward BI architecture, ownership model, and roadmap while working hands-on in the systems.
  • Complete and evolve the architecture so core processes are supported by clean data and reliable automation.
  • Establish AI governance to embed AI into workflows and decision-making across forecasting, pipeline insights, customer health, billing, and operational automation.
  • Define and enforce master data management and integration standards across all systems.
  • Partner with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions.
  • Build, lead, and develop a small team of systems and operations specialists, and manage external delivery partners as needed.
  • Own vendor relationships, contracts, and roadmaps for the core SaaS stack, with a focus on efficiencies and cost savings.
  • Define and report on system health, data quality, and operational efficiency KPIs to executive leadership and the Board where relevant.

Requirements

  • 8+ years of experience in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS.
  • At least 3 years of experience leading a function or team.
  • Deep expertise in Salesforce and NetSuite, including experience designing and evolving the integration layer between them.
  • Strong experience with iPaaS platforms, with Workato strongly preferred, and modern BI tooling.
  • Experience designing and operating a closed-loop architecture across quote-to-cash, lead-to-revenue, and customer lifecycle in a multi-entity, multi-currency environment.
  • Demonstrably hands-on within the last 12 months, with concrete experience configuring systems, building automations, or designing data models.
  • Robust data governance and master data management discipline, with clear views on ownership, lineage, and quality.
  • Proven track record of leading complex, cross-functional systems programs end-to-end on time and on budget.
  • Excellent stakeholder management, especially with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact.
  • People leadership experience with a coaching mindset and the ability to build a small high-performing team.
  • Experience in a PE-backed, high-growth SaaS environment with tight financial control requirements, preferred.
  • Familiarity with multi-stream revenue models such as SaaS combined with services, marketplace, or fulfillment, preferred.
  • Experience embedding AI/ML or agentic automation into operational workflows with measurable business outcomes, preferred.
  • NetSuite and/or Salesforce certifications, preferred.
  • Experience transitioning systems ownership into a Business Operations function, preferred.

Benefits

  • Competitive salary with generous stock options.
  • 401(k) with employer match.
  • Medical, dental, and vision insurance, including mental health support and fast access to care.
  • Flexible PTO that increases with tenure, plus extra flexibility for unexpected life moments.
  • A collaborative culture with innovative, fun, and ambitious colleagues.
  • Remote role.

Interested in this position?

Apply directly on the company website

Apply Now

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