Pre Sales Manager

16 hours, 57 minutes ago
Full-time
Senior
Customer and Technical Support
Ravelin

Ravelin

Ravelin Technology provides adaptive anti-fraud and payment solutions for online businesses, combining human and machine intelligence to protect against chargebacks and advanced fraud threats.

IT Services
51-250
Founded 2014
$37M raised

Description

  • Act as a knowledgeable and trusted technical advisor to prospective clients on Ravelin’s capabilities and appropriate implementation/deployment options
  • Run discovery sessions and deliver tailored technical demonstrations to gather and validate requirements
  • Support, manage and run Proofs of Concept (PoCs) where necessary to prove solution fit
  • Work with sellers to identify and mitigate technical red flags and bottlenecks during the sales process
  • Liaise with delivery and integration teams to ensure accurate understanding of the prospect’s platform and smooth handover to onboarding
  • Provide technical consultation during sales and contribute to the curation of Ravelin implementation plans
  • Understand prospects’ existing fraud prevention, account takeover and related systems to inform technical recommendations
  • Develop and maintain relationships with stakeholders across the prospective client’s organisation
  • Be a subject matter expert on Ravelin solutions, collaborate across Product and Integration teams, and maintain/improve the knowledge base and RFP answers

Requirements

  • Experience in pre-sales, technical, engineering, or consulting roles supporting software sales
  • Experience in card payments and authentication
  • Technical awareness of EMVCo standards, including flows, data requirements and protocol versions
  • Technical knowledge relevant to software sales such as Linux, cloud platforms (Azure, AWS), data formats (CSV, XML, JSON), and database/storage technologies
  • Demonstrable balance of commercial and technical acumen to support revenue delivery
  • Strong ability to engage and manage expectations with diverse internal and external stakeholders
  • Strong academic background, preferably a technology or scientific degree
  • Ability to explain and present complex technical concepts clearly and to articulate business value to executive-level stakeholders
  • Interest in continuous learning and in initiating improvements to knowledge sharing and processes
  • Pre-employment checks required: unspent criminal convictions, employment verification, and right to work

Benefits

  • Flexible working hours and remote-first environment
  • Comprehensive BUPA health insurance
  • £1,000 Heka budget per year for fitness, mental health and wellbeing
  • Monthly Wellbeing and Learning Day (last Friday of each month off)
  • 25 days holiday plus bank holidays and 1 extra cultural day
  • Mental health support via Spill
  • Aviva pension scheme
  • Company charitable giving and volunteer opportunities (Ravelin Gives Back)

Interested in this position?

Apply directly on the company website

Apply Now

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