Accounts Receivable (Collections) Specialist

6 hours, 42 minutes ago
Contract
Mid Level
Customer and Technical Support
Raptor Technologies®

Raptor Technologies®

Raptor is driven by our mission to protect every child, every school, every day. Founded in 2002, Raptor provides integrated school safety software enabling schools to safeguard students and staff, screen visitors, track volunteers, report on drills, r...

Diversified Consumer Services
51-250
Founded 2002

Description

  • Monitor and triage the shared Collections inbox and incoming customer cases.
  • Categorize and prioritize inquiries involving billing, payment status, disputes, urgency, and required action.
  • Respond to routine customer questions using established processes, templates, and guidance.
  • Route complex, sensitive, or specialized matters to the appropriate team or department.
  • Maintain accurate notes and update internal systems on inquiries and actions taken.
  • Support collection efforts for assigned past-due accounts, including customer outreach and follow-up.
  • Document delinquency reasons and update account statuses as directed.
  • Follow up on payment statuses and outstanding customer requests.
  • Complete administrative and other support tasks as needed.

Requirements

  • 3+ years of experience in Accounts Receivable, Collections, Billing, customer support, or a related operational role preferred.
  • Experience with shared inboxes, case-management systems, or high-volume customer communications preferred.
  • Experience with NetSuite and Salesforce preferred but not required.
  • Strong attention to detail and accurate documentation practices.
  • Ability to perform repetitive, process-driven work consistently and accurately.
  • Strong written and verbal English communication skills.
  • Ability to work remotely from the Philippines on a contract basis.
  • Availability to work Tuesday–Saturday, 9:00 PM–6:00 AM Philippine Time.

Interested in this position?

Apply directly on the company website

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