Staff Product Designer

2 weeks, 5 days ago
Full-time
Lead
Design and User Experience
RapidSOS

RapidSOS

RapidSOS is an advanced emergency technology provider that connects life-saving data from various devices, apps, and sensors to emergency responders, enhancing response times and improving outcomes in critical situations.

Diversified Telecommunication Services
51-250
Founded 2013
$281M raised

Description

  • Design, prototype, and test large cross-portfolio product initiatives that span teams and user workflows.
  • Define and evolve AI-forward design strategy, including responsible governance and support for human decision-making.
  • Establish and operationalize design systems, standards, reusable patterns, and review practices across the RapidSOS ecosystem.
  • Improve design ways of working, including collaboration models, prototyping, AI tools, quality bars, and decision-making frameworks.
  • Partner with Product, Engineering, Data, and Design leadership to influence roadmaps, prioritization, and investment decisions.
  • Lead end-to-end design for complex data- and map-based experiences from discovery through launch and iteration.
  • Design intuitive workflows and interfaces that balance usability, scalability, and technical feasibility.
  • Use user research, product analytics, and customer feedback to inform design decisions.
  • Mentor designers and raise the overall bar for design quality, rigor, and impact.

Requirements

  • 10+ years of product design experience on complex products, platforms, or systems, ideally in enterprise B2B.
  • Ability to operate independently at a strategy and systems level in ambiguous problem spaces.
  • Experience designing AI- or ML-enabled products, including human-in-the-loop workflows, decision support, or automation.
  • Proficiency with research tools, design software such as Figma or Adobe Creative Suite, and usability/testing platforms.
  • Experience designing reusable, composable components and patterns within or alongside a design system.
  • Experience leading both qualitative and quantitative user research and partnering with Product and Engineering on platform strategy.
  • Deep systems thinking skills with experience defining patterns, frameworks, or standards that scale across products and teams.
  • Experience shaping design practices, quality standards, and cross-functional ways of working.
  • Excellent communication and storytelling skills for explaining complex design decisions and tradeoffs to stakeholders.
  • Experience mentoring designers and improving the quality and impact of a design organization.
  • Ability and willingness to travel up to 10% for internal team gatherings and customer research.
  • Preferred: experience designing products in high-stakes or regulated domains such as public safety, healthcare, transportation, or critical infrastructure.
  • Preferred: experience designing interfaces for call takers or voice-centric operational roles.
  • Preferred: degree in HCI, Human Factors, User Experience, or equivalent.
  • Preferred: experience with GIS, cartography, mapping, or geospatial visualizations.

Benefits

  • Salary range of $190,000 to $220,000, depending on experience and other job-related factors.
  • Equity options.
  • Competitive salary and benefits package.
  • Flexible remote-friendly work environment (#LI-Remote).
  • Opportunity to work with a passionate team on a globally important mission.
  • Dynamic, fun startup environment with a highly talented team.

Interested in this position?

Apply directly on the company website

Apply Now

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