Associate Solution Consultant (Remote)

1 hour, 45 minutes ago
Full-time
Entry Level
Project and Program Management
RainFocus

RainFocus

RainFocus simplifies event management, unifies program experiences, and optimizes omnichannel marketing for virtual, in-person, and hybrid events. The platform fuels events with data connectivity, enabling personalized marketing campaigns and faster de...

IT Services
251-1K
Founded 2013
$42M raised

Description

  • Work alongside Solution Consultants and Solution Architects to drive post-sale client implementations.
  • Consult on platform configuration best practices and help design solution approaches.
  • Work with clients to gather and clarify business requirements.
  • Configure the RainFocus platform to meet client needs.
  • Train client administrators on RainFocus tools and processes.
  • Document requirements, solution designs, and testing plans.
  • Provide regular status updates on milestones, tasks, issues, and risks to project managers and leadership.
  • Engage in ongoing touch points with internal teams and client stakeholders.
  • Balance priorities across multiple assignments and complete work on time.
  • Contribute to implementation tools, processes, and templates.
  • Mentor and train peers when needed and help build the consulting skill set within the team.

Requirements

  • Less than 3 years of software implementation experience.
  • Experience delivering solutions through platform configuration rather than custom development.
  • Ability to think strategically and align solutions with business goals.
  • Ability to work independently, problem-solve, and improvise.
  • Ability to perform consistently under pressure.
  • Strong written and verbal communication skills.
  • Must be a team player.
  • Willingness and ability to travel domestically or internationally up to 20%.
  • Experience implementing SaaS platforms for enterprise clients, including gathering and documenting complex requirements, configurations, and integrations (preferred).
  • Experience creating efficiencies through process design and measuring adoption for internal and client-facing workflows (preferred).
  • Proven track record of delivering innovative and creative solutions (preferred).
  • Experience with HTML, CSS, SQL, and JSON (preferred).

Benefits

  • Competitive salary.
  • Competitive benefits package.
  • 401(k) plan.
  • Generous PTO.
  • Team-building activities.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

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