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SMB (Small Medium Business) Manager - CA Only

1 month ago
United States
Full-time
Senior
Sales Manager
Sales and Business Development
Cybersecurity HubSpot Salesforce
Apply Now
Race Communications

Race Communications

Race Communications specializes in providing high-speed fiber optic internet services to both residential and business customers, leveraging its advanced FTTP technology to deliver faster and more reliable internet connectivity than major competitors.

Diversified Telecommunication Services
51-250
Founded 1994
View All Jobs 2

Description

  • Lead and develop the SMB sales team to achieve revenue and growth targets, including coaching, mentoring, and performance management.
  • Create and execute sales strategies and territory plans tailored to the SMB market and manage sales pipelines, forecasts, and performance metrics.
  • Identify and pursue new SMB business opportunities and build strong relationships with local business communities and key clients.
  • Collaborate with Marketing, Operations, Engineering, and Customer Support to align campaigns, streamline quoting/ordering, and ensure timely service activation and delivery.
  • Oversee onboarding of new SMB clients, address escalated customer issues, and maintain high levels of customer satisfaction and retention.
  • Analyze sales data, KPIs, and market trends to guide strategy, provide regular performance reports to leadership, and recommend product/bundle/pricing adjustments.
  • Monitor installation timelines, resolve operational blockers, and communicate customer requirements and feedback to internal stakeholders.
  • Manage travel-heavy field work, maintain vehicle/equipment readiness, and be available for after-hours or on-call duties as needed to support operations.
  • Own supervisory responsibilities including hiring, training, payroll compliance, conflict resolution, resource allocation, and reporting team performance to upper management.

Requirements

  • Eligible for US employment without sponsorship and at least 18 years of age.
  • High School Diploma or GED required; Associate degree (A.A.) or equivalent in a related field preferred.
  • Valid driver’s license with successful DMV check and ability to spend significant portion of workday traveling to customer locations.
  • 3–5+ years of experience in SMB sales, account management, or business development (preferably in telecommunications, SaaS, technology, or related industries).
  • Proven track record of achieving sales targets, growing business segments, and managing customer relationships; experience leading or mentoring a sales/account team preferred.
  • Familiarity with fiber-optic services, broadband products, or telecom industry standards and experience working cross-functionally with Marketing, Operations, and Customer Support.
  • Proficiency with CRM systems (e.g., Salesforce, HubSpot) and standard business tools (Excel, PowerPoint); proficient use of MS Office, Teams, and teleconferencing applications.
  • Strong communication, presentation, and negotiation skills; ability to analyze data, sales pipelines, and market trends to guide strategy.
  • Flexibility to work outside standard hours (evenings, weekends, holidays) as needed and willingness to participate in on-call or emergency work.
  • Bilingual communication skills are a plus; prior IT management experience (including infrastructure, systems administration, network operations, cybersecurity) is listed as a strong/desired background.

Benefits

  • Competitive base salary: $80,000 to $95,000 USD per year.
  • 100% company-paid medical and dental insurance (effective the 1st of the month following start date).
  • Free fiber internet service for employees living in Race’s service area.
  • PTO (vacation and sick), 11 paid holidays, and paid birthdays.
  • 401(k) with 4% company matching.
  • Remote-first role for California residents with occasional travel to Race offices or customer sites.
  • Growth potential through promotions, professional development opportunities, and a collaborative, people-focused culture.

Interested in this position?

Apply directly on the company website

Apply Now

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