Dispatcher 3 - Remote - CA only

1 month, 1 week ago
Full-time
Junior
Customer and Technical Support
Race Communications

Race Communications

Race Communications specializes in providing high-speed fiber optic internet services to both residential and business customers, leveraging its advanced FTTP technology to deliver faster and more reliable internet connectivity than major competitors.

Diversified Telecommunication Services
51-250
Founded 1994

Description

  • Receive incoming customer service requests and assign appropriate technicians based on skills, availability, and location.
  • Schedule, route, and dispatch field service personnel to meet service needs promptly.
  • Monitor technician status and communicate customer ETAs and service updates.
  • Track service calls to ensure timely resolution and escalate issues when needed.
  • Coordinate with other departments to meet service level agreements.
  • Maintain accurate dispatch records, including service call details, technician information, and availability.
  • Perform administrative dispatch tasks such as data entry, filing, and report generation.
  • Ensure compliance with company policies, customer service standards, technician safety, and service-call procedures.
  • Monitor dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction.
  • Support training, cross-training, meetings, special functions, and other assigned duties as needed.

Requirements

  • Eligible for US employment without sponsorship.
  • Must be at least 18 years old.
  • High school diploma or GED, or equivalent combination of education and experience.
  • 1-2 years of dispatch operations experience, preferably in the telecom industry.
  • 1-2 years of Salesforce or equivalent system experience.
  • Hands-on experience with dispatch software and tools.
  • Familiarity with dispatching best practices and field service logistics.
  • Understanding of safety regulations and industry best practices related to field service operations.
  • Proven geographical knowledge of the service area and ability to read maps.
  • Ability to work flexible hours, including evenings and weekends, as scheduled.
  • Must be able to type 40 words per minute.
  • Ability to communicate effectively in English, including speaking, reading, writing, and comprehension.
  • Spanish language proficiency is desirable.
  • Occasional travel to other Race offices or off-site locations may be required.

Benefits

  • Compensation of $18 to $24 per hour.
  • 100% company-paid medical and dental insurance starting the first of the month after your start date.
  • PTO, including vacation and sick time.
  • 11 paid holidays.
  • Paid birthdays.
  • 401(k) matching at 4%.
  • Free fiber internet service for employees living in the service area.
  • Remote work primarily from home with reimbursement for required telecommuting phone and internet services.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Seasonal Property Operations Support

The Scion Group 1K-5K Real Estate

The Scion Group is hiring temporary full-time and part-time staff to support apartment turnover operations during a 4-8 week period, helping ensure smooth move-out and move-in experiences for residents.

18 minutes ago

Remote Travel Planning Coordinator

Aisle and Abroad Travel & Tourism

Deidre is hiring a fully remote Travel Planning Coordinator to manage client travel arrangements, scheduling, and related details for a smooth, organized experience.

40 minutes ago

Warehouse Associate

Corvias 251-1K Construction & Engineering

Corvias is hiring a Warehouse Associate to support inventory and warehouse operations at its facility, with a focus on safe material handling, inventory accuracy, and keeping daily operations running efficiently.

1 hour, 13 minutes ago

Seasonal Property Operations Support

The Scion Group 1K-5K Real Estate

The Scion Group is hiring temporary full-time and part-time staff to support a 4-8 week apartment turnover period and help create a smooth move-out and move-in experience for residents.

1 hour, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers