RemoteLeaf Logo
Log in Sign up

Service Desk Analyst

2 months, 3 weeks ago
Mexico, Philippines
Full-time
Entry Level
Customer Support
Customer and Technical Support
Oracle
Apply Now
Quistor

Quistor

Europe's largest JD Edwards consultancy, support, and application management provider, Quistor offers tailored IT solutions to meet unique business requirements for over 250 international customers.

Internet Software & Services
51-250
Founded 2005
View All Jobs 14

Description

  • Serve as the first point of contact for customers.
  • Carry out daily customer health checks and monitor systems for events, issues, problems, and errors.
  • Detect, filter, and classify incoming events.
  • Provide first-line investigation and diagnosis of incidents and service requests.
  • Record incident and service request details, including categorization and prioritization codes.
  • Resolve incidents and service requests that do not require escalation to IT.
  • Escalate incidents and service requests that cannot be resolved within agreed timeframes.
  • Perform agreed and documented technical tasks and change requests.
  • Communicate incident progress, upcoming changes, and agreed outages to users.
  • Work closely with delivery centres in the Netherlands, Spain, Czech Republic, Mexico, and the Philippines.

Requirements

  • Computer literacy with excellent technical skills at undergraduate level.
  • Ability to build extensive knowledge in Oracle systems.
  • Fluent English, both spoken and written.
  • Knowledge of an additional foreign language is an advantage.
  • Practical experience and/or knowledge gained through previous positions or education in a relevant field.
  • Strong organisation and communication skills.
  • Ability to work in shifts and 24×7 operations.
  • Experience working according to procedures and policies.
  • Ability to report clearly and accurately.
  • Stress-resistant, self-motivated, flexible, hardworking, and accurate.
  • Numerical and verbal reasoning skills.

Benefits

  • Competitive employee benefits.
  • Flexible work-from-home arrangements.
  • Training and development opportunities, both personally and professionally.
  • Opportunity to work in a global organisation with more than 20 nationalities.
  • International environment with local and globally operating customers.
  • Supportive culture focused on getting to know and support employees.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Mercier Consultancy

Czech Speaking Customer Support For Booking.com - Work and Live in Athens

Mercier Consultancy Professional Services

Booking.com is hiring Czech Speaking Customer Support Representatives in Athens, Greece to support travelers with booking-related inquiries and issues across its platform.

Portugal Slovakia Bulgaria Spain Czech Republic Greece Full-time Entry Level Customer Support
19 hours, 18 minutes ago
Mercier Consultancy

Italian Platform Content Reviewer for Trust and Safety | Live in Athens, Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring an Italian-speaking Content Moderator in Greece to review user-generated content and help maintain a safe, respectful online platform.

Greece Portugal Italy Full-time Entry Level Customer Support
19 hours, 18 minutes ago
Reworks Solutions

Admissions Clerk

Reworks Solutions Internet Software & Services

ReWorks Solutions is hiring a remote Admissions Clerk in South Africa to manage patient intake, scheduling, and admissions coordination for its healthcare team.

South Africa Full-time Junior Customer Support Operations Specialist
HIPAA
19 hours, 18 minutes ago
Mercier Consultancy

Norwegian Customer Service for Consumer Brands (Remote) | Relocation to Greece

Mercier Consultancy Professional Services

Mercier Consultancy is hiring a Norwegian-speaking Customer Service Representative in Greece to provide customer support for a leading digital solutions provider and ensure positive customer experiences.

Greece Norway Full-time Entry Level Customer Support
CRM
19 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers