RemoteLeaf Logo
Log in Sign up

Implementation Specialist/Technical Consultant

3 hours, 31 minutes ago
United States
Full-time
Senior
Implementation Engineer
Customer and Technical Support
CRM Microsoft Dynamics 365
Apply Now
Quiq

Quiq

Quiq is a leading technology company based in Bozeman, Montana, specializing in conversational AI platforms. They enable seamless communication between brands and customers through messaging across various platforms like SMS, Facebook Messenger, and mo...

Professional Services
51-250
Founded 2015
$44M raised
View All Jobs 2

Description

  • Conduct customer workshops to understand business processes, technical requirements, and desired outcomes for AI, chat, and messaging initiatives.
  • Translate customer needs into detailed design specifications for workflow integrations with Quiq and other applications.
  • Configure the Quiq platform, including messaging channels, routing rules, intelligent agent workflows, and integrations.
  • Provide strategic guidance and best practices to help customers maximize customer experience and operational efficiency.
  • Develop and deliver training sessions for administrators, contact center supervisors, and frontline agents.
  • Troubleshoot and resolve implementation-related issues, escalating to product and engineering teams when needed.
  • Build trusted relationships with customer stakeholders and serve as their primary technical point of contact.
  • Contribute to the refinement of professional services methodologies, tools, and best practices.

Requirements

  • 5+ years of experience in a Technical Consultant, Solutions Architect, or Implementation Specialist role within a SaaS environment.
  • Experience with contact center solutions for large B2C enterprise customers.
  • Proven experience implementing and configuring complex customer service platforms.
  • Direct experience with Salesforce Service Cloud implementations, including Omni and enterprise deployments.
  • Strong understanding of contact center operations and customer service best practices.
  • Excellent communication, presentation, and interpersonal skills.
  • Demonstrated ability to lead customer workshops, gather requirements, and design effective solutions.
  • Ability to manage multiple projects simultaneously and prioritize effectively in a fast-paced environment.
  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
  • Familiarity with AI agents in a customer service environment and a deep understanding of APIs and system-level integration.
  • Experience with other CRM platforms such as Zendesk, Microsoft Dynamics, Oracle Service Cloud, or ServiceNow (preferred).
  • Knowledge and familiarity with voice and messaging applications (preferred).

Benefits

  • Market-competitive total compensation package.
  • 100% company-paid family medical insurance.
  • 100% company-paid individual dental and vision insurance coverage.
  • Flexible, unlimited vacation policy.
  • Stock options.
  • Strong company culture.
  • Opportunity to work remotely.
  • Early-stage company environment with the chance to help shape professional services practices.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Latitude

Onboarding Engineer (MSP Experience)- Primarily Remote with Monthly Travel

Latitude 51-250 Professional Services

Onboarding Engineer at a managed services provider, responsible for leading remote client onboarding projects and building secure Microsoft 365, Azure, and network environments.

United States Full-time Mid Level Cloud Engineer Implementation Engineer
$70k-$130k
Azure
3 hours, 16 minutes ago
Human Interest

Fast Track Specialist

Human Interest 251-1K Capital Markets

Human Interest is hiring a Fast Track Specialist to set up 401(k) plans for newly signed customers, manage payroll integrations, and ensure the client’s first contribution is completed successfully.

United States Full-time Junior Customer Success Implementation Engineer
$67k-$70k
3 hours, 16 minutes ago
Immiland Canada

NetSuite Technical Consultant

Immiland Canada 11-50 Family Services

A U.S.-based company is hiring a remote NetSuite Technical Consultant to design and deliver technical solutions for client implementations and internal IP initiatives.

Colombia Full-time Junior Implementation Consultant Implementation Engineer
Agile HTML JavaScript JSON NetSuite Oracle REST API SOAP SQL XML
12 hours, 1 minute ago
Aledade

Integration Engineer II

Aledade 1K-5K Health Care Providers & Services

Aledade is hiring an Integration Engineer II to support enterprise iPaaS platforms and data integrations for its remote-first healthcare systems team.

United States Full-time Junior Implementation Engineer
Agile JavaScript Python R REST API Salesforce Snowflake SOAP SQL
12 hours, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers