French-Speaking Customer Experience Specialist - Remote in Canada

5 days, 2 hours ago
Full-time
Junior
Customer and Technical Support
Quince

Quince

Quince challenges the notion that quality comes at a high price. They aim to provide products of equal or superior quality to luxury brands at significantly lower prices by eliminating middlemen and overseeing every aspect of production. Their goods ar...

Textiles, Apparel & Luxury Goods
51-250
Founded 2018
$64M raised

Description

  • Own each customer interaction from start to finish with clarity, care, and confidence.
  • Resolve customer issues with empathy and turn challenges into positive experiences.
  • Support customers across chat, email, phone, and social channels.
  • Navigate internal tools efficiently while maintaining a human, personalized service experience.
  • Share customer insights and recurring patterns to help improve the overall experience.
  • Become a product expert to guide customers authentically.
  • Build customer trust and loyalty through warm, polished interactions.
  • Contribute to service quality in a fast-paced, remote or on-site customer experience environment.

Requirements

  • High school diploma or GED.
  • Bilingual in French and English, both written and spoken.
  • Minimum 2 years of customer service experience.
  • Proven ability to build relationships and resolve issues effectively in a remote environment.
  • Ability to communicate clearly and professionally.
  • Dedicated, quiet workspace and reliable high-speed internet with at least 75+ Mbps download and 10+ Mbps upload.
  • Successful completion of a 90-day introductory period is required.
  • Candidates within 50 km of Toronto must work on-site five days per week; candidates beyond 50 km are eligible for remote work.

Benefits

  • Starting pay of $25 CAD per hour, increasing to $26 CAD per hour after 90 days.
  • Up to $1,300 CAD per month performance bonus.
  • 3-week paid training and onboarding.
  • Set schedule with guaranteed hours.
  • Hospital coverage, paramedical, dental, vision, prescription, virtual healthcare, life and disability coverage, and 401K.
  • Referral bonuses of up to $1,000.
  • Growth opportunities across specialist, leadership, and enablement tracks.
  • Mission-driven, high-growth environment with strong emphasis on ownership and autonomy.

Interested in this position?

Apply directly on the company website

Apply Now

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