Customer Experience Specialist

2 weeks ago
Full-time
Junior
Customer and Technical Support
Quince

Quince

Quince challenges the notion that quality comes at a high price. They aim to provide products of equal or superior quality to luxury brands at significantly lower prices by eliminating middlemen and overseeing every aspect of production. Their goods ar...

Textiles, Apparel & Luxury Goods
51-250
Founded 2018
$64M raised

Description

  • Own each customer interaction from start to finish with clarity, care, and confidence.
  • Resolve customer issues with empathy and turn challenges into positive experiences.
  • Use internal tools efficiently while maintaining a human, personalized service style.
  • Share recurring customer insights and patterns to help improve the customer experience.
  • Become a product expert in order to guide customers accurately and authentically.
  • Support customer interactions across chat, email, phone, and social channels.

Requirements

  • High school diploma or GED.
  • Minimum 2 years of customer service experience.
  • Ability to build relationships and resolve issues effectively in a remote environment.
  • Clear, professional communication skills.
  • Dedicated, quiet workspace and reliable high-speed internet with 75+ Mbps download / 10+ Mbps upload.
  • Successful completion of a 90-day introductory period is required.
  • Comfort with adopting new digital tools to improve service.
  • Warm, polished, and authentic customer interaction style.
  • Ability to take full ownership of outcomes and anticipate customer needs.
  • Ability to adapt to change while staying calm and consistent.

Benefits

  • $23/hour with tenure-based increases.
  • Up to $1,000/month performance bonus.
  • 3-week paid training and onboarding.
  • Set schedule with guaranteed hours.
  • Medical, dental, vision, life, disability, and 401(k) benefits.
  • Referral bonuses of up to $1,000.
  • Bonus and equity may be provided for eligible roles.

Interested in this position?

Apply directly on the company website

Apply Now

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