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Software Support Engineer (2nd Level)

1 week ago
Greece
Full-time
Junior
Technical Support Engineer
Software Development
C# SQL
Apply Now
QUALCO Group

QUALCO Group

QUALCO Group is a leader in designing and delivering technology solutions and tech-driven services. Leveraging a vast ecosystem of partners and clients, alongside the dynamics of data and AI, the company tackles complex challenges in credit, property, ...

Internet Software & Services
251-1K
Founded 1998
View All Jobs 4

Description

  • Understand clients' installations and processes to support effective service delivery.
  • Design procedures for system troubleshooting and maintenance.
  • Build tools and queries to fulfill customer service requests and improve customer experience.
  • Investigate customer incidents and identify root causes.
  • Perform service restoration actions when possible.
  • Participate in problem management by implementing bug fixes, upgrades, and enhancements for existing clients.
  • Provide second-level support for Qualco software services.
  • Develop and update internal monitoring tools.
  • Work closely with Service Management and Software Development teams to improve customer experience and resolve issues in a timely manner.
  • Ensure all activities comply with regulatory requirements and support the Group Anti-Bribery and Corruption Policy.

Requirements

  • Degree in Computer Science or a relevant field of study.
  • Work experience as a Support Engineer or in a similar software engineering role.
  • Experience with .NET Framework, C#, databases, and SQL.
  • Knowledge of Microsoft ETL tools and IIS is highly appreciated.
  • Strong analytical and problem-solving skills.
  • High level of ownership and attention to detail.
  • Team spirit and a passion for results.
  • Client-facing communication skills with strong verbal and written English.
  • Strong interpersonal skills.
  • Ability to work in a compliance-focused environment.

Benefits

  • Competitive compensation, ticket restaurant card, and annual bonus programs.
  • Cutting-edge IT equipment, mobile plan, and data plan.
  • Modern facilities with free coffee and beverages, indoor parking, and company bus.
  • Private health insurance, onsite occupational doctor, and workplace counselor.
  • Flexible working model with hybrid benefits and home equipment benefits.
  • Onsite gym, wellness facilities, and ping pong room.
  • Career and talent development tools, including mentoring, coaching, and a personalized annual learning and development plan.
  • Employee referral bonus, regular wellbeing activities, ESG initiatives, and volunteering opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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