Purely Optimal

Purely Optimal specializes in premium holistic health supplements crafted from pure, natural ingredients designed to enhance energy, vitality, and overall well-being for individuals and families seeking to lead healthier, longer, and happier lives.

Pharmaceuticals

Health Care

1-10 (10)

Founded 2018

Links

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Full Time Customer Support (Travel Agency)

8 hours, 11 minutes ago

Philippines

Full-time

Junior

Customer Support

Customer and Technical Support

CRM

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Purely Optimal

Pharmaceuticals

1-10

Founded 2018

View All Jobs

Description

Triage and resolve member email tickets with clear, accurate, and friendly responses.
Support members through email, live chat, and occasional phone interactions.
Assist with bookings, cancellations, modifications, membership questions, and billing issues.
Guide members through the platform and resolve issues at first contact where possible.
Verify member identities and handle account information securely.
Coordinate with operations teams and hotel suppliers to resolve booking and at-property issues.
Maintain canned responses and help content for consistent answers to common questions.
Identify recurring issues and share patterns with operations to address root causes.
Escalate complex cases appropriately and maintain ownership through resolution.

Requirements

Previous experience in the travel or hospitality industry is required, including experience with an OTA, travel agency, airline, hotel, or booking platform.
1–2+ years of customer or member support experience, preferably in email-based or ticketing environments.
Excellent written and spoken English with clear, warm, and professional communication.
Strong writing and problem-solving skills, with the ability to explain complex issues simply.
Calm, empathetic, and solutions-oriented approach to customer support.
Highly organized and detail-oriented when managing a busy ticket queue.
Comfort with helpdesk, CRM, booking, and other support tools.
Experience with travel bookings, cancellations, itineraries, email support, live chat, and ticketing systems.
Reliable internet connection and a quiet, professional remote workspace.
Availability to work Monday through Friday, 8:00 AM–5:00 PM EST, regardless of home time zone; a one-minute application video is required.

Benefits

USD 200–500 monthly salary, depending on experience.
Remote, full-time freelance engagement with monthly invoicing.
Remote-first, flexible, results-driven work environment.
Opportunity to grow into senior support or operations roles.
Direct collaboration with the operations team and influence over process improvements.
Initial 2–4 week training period overlapping with the operations team before transitioning to the standard EST shift.

Interested in this position?

Apply directly on the company website

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