Technical Program Manager, Fleet

2 hours, 7 minutes ago
Full-time
Senior
Project and Program Management
Pure Storage

Pure Storage

Pure Storage is a top all-flash enterprise storage company that simplifies data storage with modern, easy-to-manage solutions, driving business and IT transformation for organizations worldwide.

IT Services
1K-5K
Founded 2009

Description

  • Manage critical customer escalations by triaging issues, assigning ownership, and setting resolution expectations with support and engineering teams.
  • Communicate escalation status and risk updates to leadership from managers through executives.
  • Drive fleet reliability initiatives across engineering, including bug fixes, test automation improvements, and new processes or features.
  • Manage maintenance releases and the processes that deliver critical fixes to deployed systems.
  • Oversee software projects that improve response times, issue tracking, and reliability metrics.
  • Develop schedules, identify dependencies and critical paths, and maintain program execution through completion.
  • Monitor fleet reliability metrics and contribute to continuous improvement planning.
  • Coordinate operational activities such as monthly updates, quarterly business reviews, and annual planning.
  • Help coordinate the global engineering on-call program.
  • Serve as the voice of the customer in internal discussions and, over time, potentially on customer calls.

Requirements

  • Experience as a Technical Program Manager.
  • BS, MS, MBA, or equivalent experience in computer science, engineering management, or a related field preferred.
  • Proven experience managing projects through the full SDLC, including investigation, design, execution, and market delivery.
  • Strong project management and organizational skills with the ability to prioritize and adapt under pressure.
  • Excellent verbal and written communication skills.
  • Ability to understand high-level technical architecture and explain technical trade-offs to technical and non-technical stakeholders.
  • Ability to identify and implement process changes that improve execution speed.
  • Customer-service orientation with experience in troubleshooting or escalation scenarios, preferably in a startup environment.
  • Experience working with cross-functional teams such as hardware, software, sales, and customer support.

Benefits

  • Flexible time off.
  • Wellness resources.
  • Company-sponsored team events.
  • Opportunities for growth and development.
  • Inclusive culture with Employee Resource Groups.
  • Recognition as a Fortune Best Workplace in Technology and the Bay Area, plus Great Place to Work® certification.
  • Accommodations available for candidates with disabilities during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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