Pure Storage

Pure Storage

Pure Storage is a top all-flash enterprise storage company that simplifies data storage with modern, easy-to-manage solutions, driving business and IT transformation for organizations worldwide.

IT Services
1K-5K
Founded 2009

Description

  • Own high-severity technical escalations and resolve complex container storage incidents.
  • Serve as the final escalation tier before core engineering.
  • Conduct deep troubleshooting and initial code reviews in GoLang.
  • Collaborate with Product Development to identify root causes and deliver permanent fixes.
  • Submit bug fixes and help prevent repeat escalations.
  • Coach and mentor Technical Services Engineers through paired troubleshooting.
  • Create knowledge base articles and FAQs to improve team resolution speed.
  • Analyze telemetry and field trends to identify systemic product vulnerabilities.
  • Translate real-world operational insights into feedback for product and engineering teams.

Requirements

  • 8 years of customer-facing technical support experience.
  • Deep expertise supporting Kubernetes and container orchestration platforms, including Kubernetes, Docker, and Tanzu.
  • CKA-level expertise across AWS, GCP, and Azure.
  • Experience with distributed storage architectures.
  • Ability to perform code-level troubleshooting in GoLang.
  • Experience with DevOps automation tools such as Terraform, Ansible, Chef, or Puppet.
  • Strong customer-facing communication skills and ability to manage high-stakes incidents.
  • Ability to handle multiple high-priority investigations concurrently.
  • Participation in an on-call rotation.
  • Experience with enterprise technical support in a dynamic environment (preferred).

Benefits

  • Annual base salary range of $107,000 to $230,000 USD.
  • Eligible for incentive pay and/or equity.
  • Flexible time off.
  • Wellness resources.
  • Company-sponsored team events.
  • Remote role (#LI-REMOTE).
  • Accommodations available for candidates with disabilities during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Field Service Technician

10beauty.co 11-50 Household Durables

10Beauty is hiring a Field Service Technician to support installation, maintenance, troubleshooting, and repair of electro-mechanical and networked systems for customer sites across NYC and Northern New Jersey.

Arduino DHCP DNS Linux Raspberry Pi SSH TCP/IP
4 hours, 58 minutes ago

Senior Manager, Technical Support & Services

Doppel 1-10 Internet Software & Services

Doppel is seeking a hands-on technical leader to run and scale its Technical Support & Services function for a cybersecurity platform that defends customers against phishing, impersonation, fraud, and other AI-powered threats.

Cybersecurity JIRA Linear
4 hours, 58 minutes ago

Senior IT Operations Administrator

phData 251-1K IT Services

phData is hiring a Senior IT Operations Administrator to support its global internal technology environment, ensuring reliable, secure operations for employees across cloud systems, devices, and collaboration platforms.

AWS Azure dbt EC2 macOS Network Security SIEM Snowflake Windows Server
5 hours, 13 minutes ago

Senior Client Support Analyst

SmarterDx 11-50 Professional Services

SmarterDx is hiring a Senior Client Support Analyst to lead complex client issue resolution and support operational excellence for its clinical AI platform serving health systems.

JIRA Salesforce SQL
5 hours, 28 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers