Account Manager, Life Sciences

16 hours, 54 minutes ago
Senior
Customer and Technical Support
Puck

Puck

Puck helps great teams find great teammates through employer branding, conversations, and authentic candidate engagement, using personalized automation to enhance the candidate experience and improve hiring metrics.

Internet Software & Services
1-10
Founded 2020

Description

  • Own commercial performance, retention, and expansion for a portfolio of strategic enterprise customers.
  • Develop multi-year account plans linking customer priorities, product adoption, renewals, and growth opportunities.
  • Build relationships with technical, business, and executive stakeholders to establish customer champions and sponsors.
  • Engage data scientists, AI/ML engineers, and other practitioners to understand workflows and identify opportunities for added value.
  • Identify and develop expansion opportunities across business units, use cases, and stakeholders.
  • Lead renewal strategies, commercial negotiations, and complex expansion deals through close.
  • Partner with Customer Success, Solutions Consulting, Professional Services, Product, Partnerships, Legal, and Deal Desk on account execution.
  • Maintain accurate account plans, qualified pipeline, forecasts, and visibility into portfolio risks and opportunities.
  • Serve as the commercial point of accountability and strategic partner for assigned customers.

Requirements

  • 5+ years of experience selling complex enterprise technology solutions and growing existing customer relationships.
  • Demonstrated success retaining and expanding large enterprise customers, including closing seven-figure software transactions.
  • Experience developing multi-year account strategies and proactively creating expansion opportunities.
  • Experience navigating complex organizations, building executive relationships, and expanding across multiple business units.
  • Technical fluency to engage credibly with data scientists, engineers, and technical stakeholders.
  • Experience leading enterprise renewals, commercial negotiations, and expansion opportunities.
  • Ability to translate customer adoption, business priorities, and outcomes into growth opportunities.
  • Disciplined approach to account planning, opportunity qualification, pipeline management, and forecasting.
  • Experience coordinating cross-functional teams to deliver customer outcomes and account strategies.
  • Experience with data, analytics, AI, infrastructure, cloud, or other complex enterprise platforms (preferred).
  • Experience selling into regulated industries such as Life Sciences or Financial Services (preferred).

Benefits

  • Remote work arrangement.
  • Potential visa sponsorship, including H-1B and other employment-based categories, based on individual eligibility and business needs.
  • Teaching and learning environment with tools to support employee development.
  • Inclusive workplace that encourages applicants from diverse backgrounds.

Interested in this position?

Apply directly on the company website

Apply Now

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