Customer Service, Contracts Administrator

1 day, 1 hour ago
Full-time
Entry Level
Customer and Technical Support
Protective Life

Protective Life

Protective Life Insurance Company offers financial security through insurance and investment products, serving people and protecting families for over a century.

Insurance
1K-5K
Founded 1907

Description

  • Load and balance incoming contracts and contract payments into the administrative system.
  • Process missing information, pending contracts, and contract eligibility reviews using standard guidelines.
  • Make contract corrections in the system based on dealer requests.
  • Update system notes for contract-related emails and phone calls.
  • Answer customer questions and provide cancellation quotes and cancellation processing support.
  • Assist dealers with Dealer Portal navigation and add new users as requested.
  • Process ACH remittances, contract transfers, and cancel/rebooks.
  • Coordinate with rates teams when incoming contracts contain product inconsistencies.
  • Manage incoming checks daily and route them to accounting.
  • Support weekly closing activities, rejections/issues follow-up, manager backup, and yearly audits.

Requirements

  • High school diploma or equivalent.
  • Minimum 2 years of basic administrative experience.
  • Ability to type 10,000 alphanumeric keystrokes with at least 90% accuracy.
  • Proficiency with Microsoft Office programs, including Outlook, Excel, and Word.
  • Detail-oriented, accurate, and highly organized.
  • Excellent written and verbal communication skills.
  • Reliable, punctual, and able to complete assignments on time.
  • Ability to plan, organize, prioritize, and work independently or collaboratively.
  • Ability to perform basic math functions, including addition, subtraction, multiplication, and division.
  • Preferred: ability to work in a fast-paced environment and communicate with a diverse team.
  • Prior customer service experience is preferred.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • Mental health benefits and an employee assistance program.
  • Paid time off, paid parental leave, short-term disability, and a cultural observance day.
  • 401(k) plan with company matching.
  • Pension plan.
  • Contributions to healthcare accounts.
  • ProHealth Rewards wellbeing program with cash rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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