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Enterprise Account Manager, Creditors Rights (Remote)

2 hours, 26 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM
Apply Now
Proof Serve

Proof Serve

Proof Serve is a legal tech company connecting law firms with process servers nationwide, offering real-time tracking and electronic proof of service for expedited delivery.

Specialized Consumer Services
11-50
Founded 2017
$10M raised
View All Jobs

Description

  • Lead new customer onboarding, including state coverage, plaintiff client mix, reporting, service rules, e-filing, and exception handling.
  • Set ramp milestones, volume targets, and communication cadence during the first 30 days.
  • Ensure platform configuration matches contracted requirements and resolve onboarding blockers.
  • Serve as the primary day-to-day contact for assigned accounts and coordinate issue resolution.
  • Monitor account health metrics, including service rates, filing SLAs, volume, job aging, and complaints.
  • Conduct regular account reviews and escalate risks with actionable detail.
  • Identify, negotiate, and onboard expansion opportunities across states, clients, and service types.
  • Own renewal conversations and negotiate renewal terms.
  • Develop expertise in the Proof platform, service-of-process workflows, and applicable state requirements.
  • Partner with Solutions Architects and internal teams to deliver customer outcomes.

Requirements

  • 3+ years of account management or client services experience in a B2B environment.
  • Experience with creditors’ rights law firms, law firms, or legal services preferred.
  • Strong organizational discipline across a multi-account portfolio, including accurate CRM and notes management.
  • Clear, direct written and verbal communication skills.
  • Proactive approach to identifying and resolving client issues.
  • Comfort managing operational complexity, including billing exceptions, filing delays, alt-service disputes, and e-filing issues.
  • Ability to quickly learn legal and regulatory frameworks.
  • Familiarity with service of process, affidavits, e-filing, or substituted service preferred.
  • Experience with legal technology, case management, or process-serving platforms preferred.
  • Exposure to compliance-driven relationships involving audits, vendor questionnaires, SLA reporting, and formal reviews preferred.

Benefits

  • $130,000 base salary with $170,000 OTE.
  • Medical, dental, vision, and disability insurance.
  • 401(k) plan.
  • Remote work with a monthly work-from-home stipend.
  • Flexible paid time off, sick time, and paid holidays.
  • Company-provided equipment.

Interested in this position?

Apply directly on the company website

Apply Now

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