RemoteLeaf Logo
Log in Sign up

Customer Service Team Lead

1 hour, 45 minutes ago
United States
Full-time
Lead
Customer Support
Customer and Technical Support
Confluence Salesforce
Apply Now
Promenade

Promenade

Promenade, formerly known as BloomNation, is a company that provides ecommerce websites, online ordering, and business management solutions tailored for small businesses. With a focus on specific problem areas within different business sectors, Promena...

Internet Software & Services
51-250
View All Jobs 3

Description

  • Lead and motivate a team of 8 offshore customer support representatives to deliver exceptional service.
  • Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions.
  • Monitor team performance, set goals, and provide regular feedback and coaching.
  • Identify opportunities to streamline processes and improve team efficiency.
  • Work closely with other departments to ensure seamless communication and collaboration.
  • Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently.
  • Help customers and partners use Promenade products to support local businesses.
  • Serve as a product evangelist for Promenade's customer and partner experience.

Requirements

  • Customer service or customer support experience, including phone, email, and/or chat.
  • Retail or service industry experience is a big plus.
  • Tech savvy and able to quickly pick up support tools such as Zendesk, Salesforce, and Confluence.
  • Excellent written and verbal communication skills.
  • Friendly, optimistic, and caring demeanor.
  • Able to work well under pressure and with tight deadlines.
  • Outgoing, detail-oriented, and efficient in a fast-paced environment.
  • Passion for serving small businesses and being part of a growing startup.
  • Natural people person and relationship builder.

Benefits

  • Equity/stock options in a profitable and rapidly growing company.
  • Great Medical/Dental/Vision coverage.
  • Transportation coverage in the form of parking, rideshare, or metro credit.
  • Fully stocked snack bar and weekly catered lunches.
  • Company-provided gear and swag, including a MacBook Pro.
  • Ability to mold your career and make an immediate impact.
  • $22 - $25 an hour with a $10k annual bonus paid quarterly.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Filevine

Manager, Customer Operations

Filevine 251-1K Specialized Consumer Services

Filevine is hiring a remote Customer Operations Manager to lead post-sale customer success and support for Depositions, overseeing team execution, customer adoption, and issue resolution.

United States Full-time Lead Customer Success Manager Customer Support
$115k-$137k
Notion
1 minute ago
Wattpad

[WEBTOON] Trust & Safety Associate (Thai, Indonesian, Traditional Chinese)

Wattpad 51-250 Internet Software & Services

WEBTOON Entertainment is hiring a remote Trust & Safety Associate in Singapore to support creator and user operations through content moderation, appeals, and policy enforcement for its global webcomic and storytelling platforms.

Singapore Freelance Junior Customer Support
15 minutes ago
Wing Assistant

Customer Service Representative (Latin America)

Wing Assistant 51-250 Professional Services

Wing is hiring a remote Customer Service Representative for its Latin America team to handle customer communications and support account satisfaction for global clients.

Peru Full-time Entry Level Customer Support
$9k-$12k
CRM
15 minutes ago
Wing Assistant

Customer Service Representative (Mexico)

Wing Assistant 51-250 Professional Services

Wing is hiring a bilingual Customer Service Representative in Mexico to handle customer communication and account support for remote operations serving clients in MX and LATAM.

Mexico Part-time Junior Customer Support
CRM
30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers