Educational Case Manager (Coordinator)

17 hours, 59 minutes ago
Full-time
Junior
Operations
Private In-Home Tutoring & Test-Preparation

Private In-Home Tutoring & Test-Preparation

Tutor Me Education provides high-caliber private in-home tutoring and test preparation services. Their handpicked tutors, who are top 1% academic achievers from prestigious universities, offer personalized teaching tailored to each student's learning s...

Diversified Consumer Services
51-250
Founded 2010

Description

  • Conduct intakes with families and students and coordinate instructors to support service delivery.
  • Track student academic progress and help ensure program and initiative execution.
  • Provide virtual administrative support to Regional Operations, including answering phones, managing business data, and maintaining schedules.
  • Manage class schedules to staff sessions effectively and meet efficiency and usage targets.
  • Oversee virtual tutoring sessions and support the smooth operation of the online learning environment.
  • Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments.
  • Maintain operational standards across people, financial, and academic areas.
  • Provide quality customer service and foster open communication with students and parents to support positive conflict resolution.
  • Manage time and responsibilities in compliance with company and regulatory requirements.

Requirements

  • Clear and excellent English communication skills.
  • Strong technology and organization skills.
  • Ability to time manage, plan, prioritize, and handle multiple responsibilities successfully.
  • Professional, approachable demeanor with the ability to focus on shifting key objectives.
  • Effective communication in virtual environments and across in person, phone, and video channels.
  • Ability to build engagement and trust in virtual relationships with customers and team members.
  • Ability to work well with others and adapt quickly to changes in the work environment.
  • Ability to manage remote teachers and work independently with a high tolerance for ambiguity.
  • Bachelor’s degree required.
  • 2-3 years of progressive career growth and experience working in a virtual operations and team environment.
  • Bilingual in English and Spanish is beneficial.
  • Proficiency in Microsoft Office and Google applications.

Benefits

  • Fully remote work.
  • PTO.
  • Opportunity to work in a virtual environment supporting students, families, and school district partners.

Interested in this position?

Apply directly on the company website

Apply Now

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